Laura Croft
Hospitality 10 years experience
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About
Experienced Hospitality Professional with 10 years delivering high quality service across nightclubs, bars and retail environments. Friendly, approachable and highly reliable. Experienced in sales generation, guest hosting and team supervision. I am confident, adaptable, and professional with a proven ability to work in fast-paced, high-pressure settings while delivering excellent customer experiences.
Experience
Waitress / Bar at Dreamers Bar (2025-01 – 2026-01)
- Provided full table and bar service, taking and serving food orders to a high standard
- Maintained stock levels and restocked bar supplies
- Handled cash and card transactions accurately
- Maintained cleanliness and hygiene standards
- Built customer relationships to encourage repeat business
Hostess / Waitress / Sales / Bar at Tramps Night Club (2016 – 2025)
- Provided front-of-house hospitality in a busy nightclub, managing guest flow and satisfaction
- Prepared and served alcoholic and non-alcoholic beverages including classic and signature cocktails
- Promoted events, drink packages, and VIP services
- Independently managed multiple tables and high-volume groups
- Worked closely with bar, security, and management teams to ensure high standards and a safe environment
- Managed till transactions and reconciled sales at the end of each shift
- Inducted and mentored new staff, providing guidance on procedures and standards
Sales Supervisor at McColl's Retail Group (2014 – 2016)
- Supervised daily store operations and sales performance
- Led and supported staff to achieve targets
- Handled cash, banking, and end-of-day procedures
- Assisted with stock control and store presentation
- Handling customer queries and complaints
DPD Call Centre Agent at The contact company (2013-10 – 2014-01)
- Responded professionally to taking high volume inbound customer calls regarding parcel delivery enquiries and issues
- Maintained accurate records of interactions, updated internal systems efficiently
- Managed complaints and providing solutions promptly
Education
GCSE's – St John Plessington Catholic College (2004 – 2009)
Level 2 Beauty Therapy in Beauty Therapy – LIV AVA Training Academy (2013 – 2014)
Hospitality Apprenticeship in Hospitality – Devere Academy (2013)
First Aid, National Open College Network Peer Education level 2, Mentoring Level 2, Personal Development – Wirral Brook (2012)
Retail apprenticeship in Retail – Rocket training LTD (2012)
