Imran Ali

Dedicated and customer-focused professional with over 20 years of experience in sales, retail, and customer service roles. Known for delivering exceptional service, exceeding targets, and creating memorable customer experiences. Skilled in team collaboration, problem-solving, and leveraging strong interpersonal skills to build rapport with customers and colleagues.

Seeking a rewarding career at within a new retail setting where my enthusiasm, adaptability, and commitment to excellence can enhance customer satisfaction and contribute to organizational success.

Sales Advisor at F. Hinds (2023-06 – 2025-12)

• Assisted customers in selecting jewellery and accessories tailored to their preferences.
• Delivered extensive product knowledge, including gemstones, metals, and watch collections.
• Maintained visually appealing displays and ensured inventory accuracy.
• Exceeded sales targets by promoting store events and offering personalized recommendations.
• Ensured an inviting store environment through cleanliness and organization.

Customer Service Representative at Sainsbury's (2018-07 – 2023-04)

• Provided outstanding customer service to meet diverse needs and enhance satisfaction.
• Operated tills and self-checkout systems to ensure smooth transactions.
• Contributed to promotional efforts by arranging displays and highlighting key offers.
• Supported daily store operations, including stocking shelves and assisting in logistics.
• Maintained a positive shopping experience for customers by addressing queries promptly.

Customer Service Representative at B&M Stores (2014-12 – 2018-06)

• Delivered exceptional service, ensuring customers found desired products efficiently.
• Collaborated with team members to set up seasonal promotions and displays.
• Supported store success by achieving sales targets and maintaining a tidy environment.

Retail Mobile Specialist / Team Leader at Nokia Retail Ltd (2006 – 2012)

• Guided customers in choosing suitable mobile phones and tariffs through consultative sales.
• Delivered after-sales support and resolved technical issues for customers.
• Led team training to ensure updated product knowledge and enhanced service standards.
• Conducted inventory checks and ensured timely stock replenishment.

Customer Service Representative at UGC Cinema Ltd (2001 – 2005)

• Processed ticket sales, allocated seating, and managed cash transactions.
• Assisted customers with inquiries and provided feedback to enhance operational efficiency.

GNVQ Foundation in Information Technology & Science – Reading College (Kings Rd)

GCSEs in Maths, English, Science, French, Technology – Wexham Secondary School