Imran Kazibwe
Retail Sales Advisor
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About
Holder of a CertHE in Chemical Engineering from the University of Bath with a strong interest in pharmaceutical and biopharmaceutical manufacturing, supported by academic experience in process modelling, optimisation, process safety and process control. Developed practical knowledge of GMP principles through additional biopharmaceutical training, alongside an interest in the drug development and manufacturing process. Experienced in using MATLAB, Aspen HYSYS/Plus and Excel to analyse and optimise engineering processes, with a strong focus on accuracy, safety and continuous improvement.
Motivated to build a career in regulated pharmaceutical manufacturing and contribute to the production of safe, high-quality medicines that improve patient outcomes.
Experience
Retail Sales Advisor - O2 - Bath, UK
(2025-06)
- Provide technical guidance and tailored solutions to customers by assessing requirements and explaining complex products and services clearly.
- Troubleshoot customer queries and technical issues, applying structured problem-solving approaches to identify suitable solutions.
- Analyse customer needs and recommend appropriate products while maintaining strong attention to detail and accuracy.
- Work collaboratively within a fast-paced team environment, contributing to performance targets and delivering high-quality customer service.
Centrica - Windsor, UK
(2018-06 - 2018-09)
- Supported business operations within a large energy organisation, gaining exposure to professional engineering and commercial environments.
- Applied analytical and organisational skills to support project activities, process improvements and stakeholder communication.
- Worked with internal teams to gather information, analyse requirements and contribute to effective decision-making.
- Developed understanding of operational processes within the energy sector.
IQ Student Accommodation - Hammersmith, UK
(2024-06 - 2024-09)
- Supported the coordination and organisation of student accommodation operations, ensuring smooth communication between residents and staff.
- Managed competing priorities while maintaining accuracy and efficiency in a busy customer facing environment.
Education
Certificate of Higher Education (CertHE) - Chemical Engineering - University of Bath (2022-09 - 2025-07)
A-Levels - Logic Studio School (2020-09 - 2022-07)