Inam Ghafoor
Global InfoSEC Identity Access Management Engineer
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About
Experienced and enthusiastic Technical Specialist with a proven track record in designing and optimising IAM infrastructure. Committed to technical excellence and leveraging AI platforms including Gemini, ChatGPT, and Claude to enhance delivery and operational efficiency.
Experience
Global InfoSEC Identity Access Management Engineer at Rentokil Initial PLC (2025-03 – Present)
- Troubleshooting Okta Workflows
- Lifecycle Management, Provisioning, Deprovisioning, Okta AD Integrations
- Custom SCIM app implementation with Actives Roles SPML using Okta OPP
- Windows Okta MFA implementation protecting RDP sessions
- Configuring Policies (Authentication)
Global Citrix / Microsoft Technical Specialist at Rentokil Initial PLC (2019-07 – 2025-03)
- Global Service Owner for Citrix & Microsoft Systems within the Rentokil Initial portfolio
- Define product roadmaps and strategy for Citrix Systems and Directory Services
- Final point of escalation for technical issues/queries related to Citrix & Microsoft Systems
- Design and plan global IT infrastructure solutions including Multi-Factor Authentication
- Maintain detailed documentation of configurations, processes, and troubleshooting procedures
- Manage CAPEX/OPEX budget for Annual Operating Plan including negotiating licence renewals for Citrix / Microsoft Systems
Global Infrastructure and Solution Design Architect at Rentokil Initial PLC (2019-01 – 2019-06)
- Collaborate with cross-functional teams to understand business requirements
- Design and plan global IT infrastructure solutions
- Develop and document detailed solution architectures
- Work closely with business stakeholders to gather requirements and understand their needs
- Work closely with network, security, and other IT teams to ensure a holistic and integrated approach to infrastructure design
Global Data Centre Operations Analyst (BAU / M&A) at Rentokil Initial PLC (2015-04 – 2019-01)
- Citrix EMEA Service Owner with Citrix XenApp/Desktop/Netscaler Deployments/Upgrades in North America/Asia/EMEA/Pacific
- Monitoring / Maintenance of Citrix Environment Including Terminal Services and Domain Migrations
- Create & Update PVS vDisks & Maintaining Versions
- Virtualise & Update apps using App-V publishing
- Technical Resource in Projects involving Windows, Citrix, App-V, Active Directory & Group Policy
Operations Control Data Centre Analyst at Rentokil Initial PLC (2015-01 – 2015-04)
- Monitoring Infrastructure (Proactive) EMEA Data Centre (Windows/Linux)
- Logging of Incidents / Requests
- Troubleshooting Issues from Hyper Visor (VMware) to Server Operating System and Networking
- Liaising with 3rd Party Vendors
IT Analyst at SCC (Specialist Computer Centres) (2011-08 – 2015-01)
Part of Specialist Computer Holdings Group PLC
- Troubleshooting issues with Exchange, Terminal Services and Citrix
- Investigating issues within a Virtual Environment using vSphere and Hardware issues on ESX Hosts
- Resolving service desk issues in line with SLA
- Escalating issues when necessary
- Liaising with 3rd Party Software Vendors on Installations / Updates / Resolutions
2nd / 3rd Line IT Support Technician at Shiloh Jentech Computers Ltd (2008-10 – 2011-07)
- Liaising with 3rd Party Software Vendors on Installations / Updates / Resolutions
Revenue Officer at Her Majesty's Revenue & Customs (2005-09 – 2008-10)
Monitoring and processing tax credit/debt management data including managing fraudulent activity.
Shift Support at Sainsbury's Supermarkets Ltd (2000-10 – Present)
- Stock Control Forecasting and Planning
- Quality Control
- Team Player with great communication
Graphic Designer, Website Designer & Developer at Studio78 (2004-07 – 2005-08)
- Produce mock-ups of website designs through Photoshop/fireworks, through to full websites created through Dreamweaver/notepad
- Create dynamic websites so that customers were able to update their own websites through forms
- PC Support, Build, Support and Maintain PC's for Customers
- Troubleshoot Internet Connectivity Problems
Education
BA (Hons) in Multimedia Communication – University of Wolverhampton
GNVQ Advanced IT – Stourbridge College
GCSEs in Design Technology, Business Studies, Science double award, English, English Literature, Information Technology, Mathematics, Geography, Urdu – The Grange School
