Customer Service Assistant - Network Rail
(2020-10)
Consistently going the "extra mile" to exceed monthly Fire Safety requirement targets by 110%. This is to ensure the safety of all retail stores at the station is accurately monitored and recorded.
- Building rapport with mobility customers to understand their requirements and to ensure they are provided with great customer service.
- Processing customer journey information in an accurate manner, while following the GDPR regulations.
- Providing excellent customer service for members of the public, including provision of relevant information.
- Proactively answering train-related queries, such as train times, delays and ticket information.
- Regularly checking the station for contractor compliance and safety, whilst responding to and recording incidents involving the general public.
- Providing mobility assistance to customers, including the use of station buggy and checking customers on to trains.
- Co-ordinating mobility assistance across the station.
- Assisting with covering for staff shortages both in my current role and in the station security team.
- Network Rail Customer Service Course: 2020
- Railway First Aid Course - 2021
- SIO - Station Incident Officer - 2021
- Leading the project of organising new mobility ramps at Liverpool St Station.
- Influenced my Supervisor to make me responsible for making sure permits to work were all compliant for staff.
Station Security Officer - STM Agency / Liverpool St Station / Paddington Stn
(2019-08 - 2020-10)
- Providing 5* customer service to customers by assisting customers at the ticket machine and on the platform.
- Patrolling the premises to ensure all secure doors, windows and other entrances are safe for the public
- Accuratley monitor CCTV cameras to ensure the public are safe
- Quickly respond to alarms
- Check staff and visitors in and out of buildings
- Guard cash or other valuables in a security vehicle
- Operate scanning equipment and devices at the station
- Search luggage that has been left unattended
- Guard the boundaries of important facilities, like airports or power stations.
Retail Assistant - Primark
(2018-07 - 2019-05)
- Receiving, processing, and organizing shipments and deliveries accordingly.
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Assisting customers in locating desired shop items.
- Informing customers of shop promotions to encourage purchases.
- Performing regular price audits to identify and correct price discrepancies.
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
- Addressing and resolving customers complaints in a professional manner.
- Processing customer payments using the shop's Point of Sale (POS) system.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
Bakery Assistant - Soboro bakery
(2017-10 - 2018-01)
- Assist baker in cooking and preparations of bread, cakes, pastries and other items.
- Maintain the premises of baking area in a neat and hygienic manner
- Assist baker in lifting heavy sacks of flour and other baking items.
- Develop decorative cakes and pastries to meet customers' orders and tastes.
- Ensure total customer satisfaction through baking of delicious bakery products.
Sales Assistant - Sports Direct
(2017-07 - 2017-09)
- Effectively managing high levels of stock control and management on the shopfloor.
- Assisting shoppers to find the goods and products they are looking for.
- Stocking shelves with merchandise
- Responsible dealing with customer complaints
- Responsible for security within the store and being on the lookout for shoplifters.
Sales Representative - Aurora Worldwide
(2016-10 - 2017-06)
- To set up a target number of regular donors by direct debit in neighbourhoods and in different boroughs of London through door to door fundraising
- Explaining to customer about the donations we are doing and make them to sign-up
- Motivating and facilitating supporters to maximise the funds raised
- Inspiring new supports to raise money, while maintaining and developing relationship with existing supporters.
Team leader - KFC
(2014-09)
- Cash and card payment handling and changing tills and putting new floats.
- Providing a high level of customer service and responsible for correct orders.
- Keeping the restaurant clean and tidy at all time.
- Communicate effectively with members of the public and team members.
- Providing our customers with a quick and accurate services.
- Ensuring activities start on time
