Ipek Ozcan

Sales-focused assistant manager with experience growing memberships, managing customer relationships and supporting Front of House teams. Combines boutique fitness operations, CRM administration and independent business ownership to deliver strong customer experiences and drive conversions.

Assistant Manager - FS8 Pilates - Stratford

(2025 - 2026)

• Guided Front of House sales activity, managing leads, prospect engagement and timely follow-up
• Drove membership conversions through enquiry handling, trial bookings, consultations and targeted offers
• Managed front desk operations, bookings, CRM records and studio initiatives to deliver a premium member experience

Founder & Beauty Practitioner - IPSBEAUTY - London

(2015)

• Built and operated an independent beauty business, managing client acquisition, consultations, pricing and bookings
• Developed a loyal customer base through personalised service, proactive communication and repeat-business strategies
• Created promotional offers and social content to generate enquiries and convert bookings

Project Coordinator - TNS Electrical Contractors Ltd

(2023 - 2025)

• Coordinated commercial and residential projects, managing schedules, documentation, reporting and deadlines
• Liaised with clients, contractors and internal teams, sharing updates and resolving day-to-day issues
• Maintained project records and tracked actions and requirements to support timely delivery

BTEC Level 3 Extended Diploma - Business & Applied Science - IC6 Sixth Form (2016 - 2018)

GCSEs - Highbury Fields Girls School (2011 - 2016)