Iqraa Z
Pharmaceutical Sciences graduate with healthcare and customer-facing experience
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About
Motivated and compassionate Pharmaceutical Sciences graduate with experience across healthcare and customer-facing roles, as well as scientific knowledge and technical lab ability. Currently working as a Service Advisor, supporting patients through emergency and non-emergency calls while maintaining strict confidentiality and professionalism. Demonstrates strongest communication, problem solving and teamwork skills in fast-paced environments.
Committed to delivering high-quality, patient-centred care and seeking to build a long-term career within the healthcare sector.
Experience
Service Advisor - North West Ambulance Service - Bolton
(2023-11)
- Manage high volumes of emergency and non emergency calls, providing appropriate advice and support to patients.
- Assess symptoms and direct patient to relevant healthcare service.
- Accurately record patient information using secure clinical systems.
- Maintain strict confidentiality in line with data protection standards.
- Work collaboratively with multidisciplinary teams to support effective patient care.
- Demonstrate resilience and sound judgment in high pressure situations.
Pharmacy Assistant - Swinton Late Night Pharmacy
(2015 - 2015)
- Supported stock management and organisation of medication.
- Observed prescription preparation and dispensing process.
- Developed understanding of pharmacy operation and patient interaction.
World Duty Free - Manchester Airport
(2019 - 2021)
- Delivered high quality service in a fast paced international airport environment.
- Assisted customers from diverse backgrounds, adapting communication styles effectively.
- Resolved complaints and handled challenging situations professionally.
- Maintenance knowledge of travel regulations and country allowances.
- Worked as part of a team to meet performance and sales targets.
Evri - Bolton
(2022 - 2023)
- Handled customer enquiries and complaints.
- Resolved issues efficiently to maintain customers satisfaction.
- Demonstrated strong communication skills and organisations skills.
- Used data entry on Microsoft, emails, excel softwares.
Education
Bachelor of Science (BSc) - Pharmaceutical Science - University of Salford (2023)
BTEC Extended Diploma in Applied Science - Applied Science - Bolton Sixth Form College
