Irfana Ahmad

Reliable and organised professional with extensive experience in customer service, administration, data entry and technical support. Currently completing a Level 5 Office Diploma with Pitman Training. Strong attention to detail, communication and organisational skills, with experience working independently and as part of a team.

Freelance Remote Interpreter - AA Global Languages - Remote

(2024-06)

• Interpreted Urdu & Punjabi for medical, court, police and bank-account settings.
• Provided video and telephone interpretation while maintaining confidentiality and professionalism.
• Responded promptly to urgent requests and supported virtual meetings.

Freelance Customer Specialist / Technical Support - Outsource Lane - Remote

(2024-04 - 2024-05)

• Handled ticket processes and email enquiries.
• Troubleshot customer account issues and resolved web-based enquiries.

Data Entry Operator - DXC - Bellshill, North Lanarkshire

(2018-05 - 2022-10)

• Created and maintained Excel spreadsheets.
• Processed cheques and debit/credit entries.
• Identified data-entry errors and transferred paper information into database systems.

Customer Service / Social Media Advisor - Ascensos - Motherwell

(2015-11 - 2018-05)

• Handled calls, emails, social media and live chat enquiries.
• Managed complaints, orders and reservations.
• Mentored junior team members.

Customer Service Advisor - British Gas - Glasgow

(2015-10 - 2015-10)

• Handled customer enquiries accurately and arranged or cancelled appointments.
• Resolved assigned queries within target timeframes.

Customer Service Agent - Teleperformance - Glasgow

(2008-10 - 2015-08)

• Provided product advice and handled complaints professionally.
• Processed orders and follow-ups; handled inbound and outbound calls and emails.
• Supervised junior teams.

Customer Service Advisor - Be Cogent - Glasgow

(2007-10 - 2008-10)

• Mentored junior team members.
• Provided product and service information and resolved complaints.

Level 5 Office Diploma - Office Administration - Pitman Training

NHS Working for Health Project - Office Administration and IT - The Wise Group, Glasgow

Scottish Qualifications Certificate: Higher National Certificate - Social Sciences - Stow College, Glasgow

NVQ Level 1 - General Studies - Stow College, Glasgow

Level 6 - Dental Nursing - Coatbridge College, North Lanarkshire