Isa Edwards

I am an adaptable beauty professional with over nine years of customer‑facing experience across beauty, retail, caregiving, and front‑of‑house roles. I excel in delivering personalised client care, staying calm under pressure, and creating positive, welcoming customer experiences. I am currently strengthening my professional readiness through the Maximus Restart Programme UK and am highly motivated to bring my communication skills, empathy, and commitment to service excellence to a people‑focused beauty or client‑care environment.

Personal Development - Career Break — Personal Development - UK

(2023-01 - 2025-12)

Took a planned career break to focus on personal wellbeing and professional development. Used this time to build resilience, strengthen organisation skills, and reflect on my career experience across customer service, beauty retail, and caregiving. Engaged in self-directed learning to enhance communication, customer engagement skills, and industry knowledge relevant to my previous roles.

Beauty Advisor - Ulta Beauty - UK

(2022-08 - 2023-12)

• Supported team operations and maintained end‑of‑day store standards.
• Guided new staff on product knowledge and customer service processes.
• Resolved escalated customer issues with professionalism.
• Monitored stock levels and ensured accurate visual merchandising.

Caregiver/Nanny - Childcare / Private Families - UK

(2020-04 - 2022-12)

• Led planning of children's daily routines to ensure consistent care.
• Guided family members on safe and structured childcare practices.
• Managed schedules, appointments, and activity planning proactively.
• Oversaw organisation of clothing, supplies, and play areas.

Beauty Advisor - Sephora - UK

(2017-03 - 2023-09)

• Supported floor coordination during busy trading hours.
• Mentored new team members in customer engagement and beauty techniques.
• Handled escalated customer concerns calmly and professionally.
• Ensured displays met brand standards and reported stock shortages promptly.

Professional Makeup Artist - Self-Employed - UK & International

(2014-03 - 2023-08)

• Directed assistants during events, photoshoots, and production work.
• Trained junior artists in beauty techniques and hygiene standards.
• Scheduled clients and managed session flow to maintain punctuality.
• Maintained and organised full professional makeup kits and stock.

Front-End Associate - Whole Foods Market - UK

(2019-04 - 2019-08)

• Guided queue flow and supported front‑end operations.
• Assisted with training new staff on tills and store processes.
• Addressed customer issues before escalation to supervisors.
• Ensured tills, bags, and supplies were consistently stocked.

Beauty Advisor - Space NK - UK

(2014-04 - 2014-12)

• Coordinated daily store tasks in support of management.
• Trained colleagues on premium skincare and makeup brands.
• Supported the resolution of higher‑level customer enquiries.
• Ensured accurate stock handling and minimised stock loss.

High School Diploma - Half Hollow Hills West High School (2007-01 - 2011-12)

Cosmetology Licence - Cosmetology - Beauty Bookings International (2024-01 - 2025-12)