Faiza Noor

A responsible individual with over 10 years work experience in the Beauty industry- Makeup, Skincare and Fragrance. I have more than 20 years work experience in Customer Service, Administration, Finance, Retail and Travel and Tourism. A confident and hardworking individual who enjoys working within a team or alone using my own initiative.

A well-motivated and energetic individual who possesses excellent interpersonal skills and the ability to communicate effectively at all levels within an organisation. I enjoy challenging tasks and I am flexible towards changes in business environments.

Agency work in a College at College (Agency work) (2025-09 – 2026-05)

Customer Service Advisor at Liberty Retail Ltd (2022-03 – 2025-09)

Worked in the Online Customer Service team.

• Provided excellent customer service to customers via, telephone, email and chat.
• Answered customer enquiries on everything Liberty related for both online website enquiries, online orders. Liberty Loyalty account enquiries.
• Answered Liberty in-store enquiries including store promotions.
• Handled customer complaints, settled them and escalated them when appropriate.
• Processed refunds and completed mail orders for in-store items.

Beauty Sales Associate at Chimera Recruitment (2021-09 – 2022-03)

Worked on prestigious luxury Beauty counters and in luxury department stores.

• Provided beauty Make-up makeovers to customers, advice on various products and services such as make-up, fragrance and skincare to customers.
• Provided excellent Customer Service, met and exceeded my personal and team targets.

Beauty Sales Associate at Artisan People (2020-09 – 2022-03)

Worked on prestigious luxury Beauty counters and in luxury department stores.

• Provided beauty Make-up makeovers to customers, advice on various products and services such as make-up, fragrance and skincare to customers.
• Provided excellent Customer Service, met and exceeded my personal and team targets.

First Contact Officer- Emergency 999 and 101 Call handler at The Metropolitan Police (2019-03 – 2020-06)

• Answered telephone calls efficiently and provide excellent service.
• Provided appropriate level of policing and level of police urgency fast depending on type of call.
• Remained calm under pressure and show empathy to callers where appropriate.
• Provided different information to callers and answer their questions.
• Handled high level of calls and meet targets.

Big Bus Tour guide at Big Bus Tours (2018-03 – 2019-03)

• Meeted and greeted customers
• Offered excellent customer service at all times
• Conducted tours and guide the customers throughout the tour.
• Engaged with the customers to make them feel interested and happy.
• Built rapport with customers.
• Storytelling to customers interesting, fun and historic facts about London.
• Answered any questions that they may have. Always be there for them.
• Worked very well in a team with other colleagues to make sure smooth running of services.
• Worked very well alone too and always be on time much earlier before shift starts.

Beauty Sales Associate at Beauty Consultant Bureau (2017-09 – 2018-03)

Worked on prestigious luxury Beauty counters and in luxury department stores.

• Provided beauty Make-up makeovers to customers, advice on various products and services such as make-up, fragrance and skincare to customers.
• Provided excellent Customer Service at all times, meeting and exceeding my personal and team targets.

Customer Service Advisor at STA Travel (2013-05 – 2013-07)

Customer Service Representative at Randstad Agency- placed at FedEx (2012-01 – 2012-04)

Temporary Christmas Sales Assistant / Part time permanent sales Assistant at The Bodyshop (Coventry) (1997-12 – 2000-07)

Finance Officer at Jobcentre Plus (2009-05 – 2010-11)

Completed 18 month fixed term contract.

First Contact Officer at Jobcentre Plus Contact Centre (2006-06 – 2007-06)

Credit Controller at TUI UK Ltd: TUI Finance Centre (2005-10 – 2006-04)

Administrator at Kelly Services – worked at BT Wholesale (2004-01 – 2005-10)

BA Honours Degree in Tourism Management – Coventry University (1998-09 – 2001-06)

G.N.V.Q Advanced Course in Leisure and Tourism – Henley College (1996-09 – 1998-07)

GCSEs in Nine GCSEs: including Maths and English – Sidney Stringer School (1991-09 – 1996-07)

NVQ Level 2 in Early Years and Childcare – 1st Choice Training (2003-01 – 2003-09)