Isa M

Friendly, approachable and customer-focused professional with experience in retail sales, customer service and team leadership. Experienced in creating positive customer experiences, handling transactions, responding to enquiries and working effectively as part of a team in busy environments. Reliable, flexible and confident communicating with customers and colleagues.

Calm under pressure, organised and willing to learn, with a strong work ethic and a positive can-do attitude. Seeking an opportunity to contribute to a busy restaurant and drinks environment while developing my hospitality experience.

Coffee Advisor & Brand Representative - Nespresso

• Provided friendly and attentive face-to-face customer service in a busy retail environment.
• Engaged with customers, identified their needs and recommended suitable products.
• Delivered product demonstrations and communicated product information clearly.
• Processed transactions accurately and maintained high presentation standards.
• Worked closely with colleagues to support smooth day-to-day operations.

Team Leader - Smarty's Schoolwear

• Led and supported a team of 10 colleagues during busy trading periods.
• Provided excellent customer service and handled customer enquiries professionally.
• Processed cash and card transactions accurately.
• Supported stock management and maintained high standards across the store.
• Helped colleagues during busy periods and contributed to an efficient team environment.

Dental Apprentice - Distinctly Dental

• Welcomed customers and provided professional service in person and over the phone.
• Managed appointments and supported the smooth running of daily operations.
• Processed payments accurately and maintained confidential records.
• Worked calmly and professionally when dealing with customers and colleagues.

Customer Assistant - Morrisons

• Provided helpful and friendly customer service in a fast-paced retail environment.
• Assisted customers with enquiries and product locations.
• Maintained stock levels and kept the shop floor clean and organised.
• Worked effectively as part of a team to maintain operational standards.

A Levels - Criminology, Applied Science, Drama

GCSEs - English, Mathematics, Combined Science, Computer Science, Design Technology