Isabel Gribbin

Friendly, reliable and hardworking professional with over 4 years of hospitality and customer service experience alongside almost 5 years working in busy school environments. Experienced in providing excellent customer service, communicating with a wide range of people, working effectively as part of a team and remaining calm under pressure. Confident handling busy environments, managing competing priorities and dealing professionally with challenging situations.

I am approachable, organised and quick to learn, with a genuine interest in developing my career within retail. I take pride in creating a positive experience for customers and being a dependable member of team.

Bar staff - The Lockup Bar

(2025-01)

• Helped provide a friendly, professional service creating a positive atmosphere
• Worked busy match days often leading the team, managing high customer demand and remaining calm in difficult or challenging situations to ensure a smooth running day
• Developed communication skills with both team members and customers and able to handle queries in a professional manner to come to the best resolution

Teaching assistant / 1:1 SEN support - Gwladys Street Primary School

(2023-01 - 2026-06)

• Worked supporting children, families and staff
• Built positive relationships through clear, patient and professional communication with immediate colleagues and as part of a wider team
• Handled sensitive information and managed confidentiality appropriately
• Dealt with challenging and unexpected situations in a calm, professional manner
• Developed organisation, patience, problem solving and interpersonal skills
• Built strong experience working with people from a wide range of backgrounds and circumstances

Bar Staff - Wetherspoons

(2024-02 - 2025-06)

• Provided a friendly and professional customer service in a fast-paced hospitality environment
• Communicated with a wide range of customers, ensuring a welcoming and positive experience
• Managed multiple tasks efficiently during busy periods while maintaining a high standard of service
• Handled customer queries and resolved issues calmly and professionally
• Worked collaboratively with team members to ensure smooth service and a positive customer experience

Nursery Nurse Practitioner - All Saints Primary School

(2022-10 - 2023-08)

• Supported children within a Nursery environment, creating a safe and supportive space for staff, children and families
• Developed communication and organisation skills

Christmas sales assistant - Next

• Provided friendly and professional customer service during the busy Christmas period
• Assisted with customers queries
• Supported staff on the shop floor making sure all areas were well organised and well presented
• Helped maintain high standards of stock presentation
• Worked efficiently in a fast paced environment while having a positive and welcoming approach
• Developed valuable experience working in retail, customer service and team work skills

GCSE - Notre Dame Catholic College (2016-09 - 2022-04)