Isabellaonw
Versatile, reliable, and customer-focused professional
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About
Versatile, reliable, and customer-focused professional with experience across hospitality, facilities management, administration, education, and self-employment. Proven ability to work effectively in fast-paced and high-pressure environments while delivering excellent customer service and maintaining professional standards. Strong communication, organisational, and problem-solving skills, with experience managing customer enquiries, coordinating operations, and supporting diverse client needs.
Recently completed a Level 2 Introduction to Cabin Crew qualification and seeking opportunities to apply customer service, safety awareness, and operational skills within the aviation industry.
Experience
Beauty & Fashion Online Seller - Self-Employed
(2024-10)
- Promoted products through videos, photography, and written content
- Managed an online Depop store including listings, pricing, stock management, and inventory control
- Handled customer enquiries, orders, packaging, and shipping
- Built and maintained a personal brand while increasing audience engagement
- Dealt with customer complaints and resolved issues efficiently
Building Administrator - Copthall Estates
(2023-10 - 2024-10)
- Oversaw daily operations, maintenance, and security of a commercial facility
- Optimised office space layouts and coordinated workplace requirements
- Ensured compliance with building regulations and implemented safety procedures
- Assisted in developing and maintaining emergency response plans
- Delivered excellent customer service to tenants, visitors, and stakeholders
- Coordinated with contractors and service providers to maintain building standards
Receptionist & Administrator - Headspace
(2022-10 - 2023-10)
- Greeted business clients and visitors in a professional and welcoming manner
- Managed meeting room bookings using internal software systems and databases
- Responded to enquiries across the building, providing both administrative and practical support
- Managed incoming telephone calls and communicated with prospective clients
- Assisted in monitoring and expense tracking
- Maintained accurate records and ensured smooth day-to-day administrative operations
Hostess & Receptionist - Smiths of Wapping
(2022-01 - 2022-10)
- Managed reception operations within a busy hospitality environment
- Assigned seating plans and coordinated guest flow during service periods
- Handled large deposits and supported reservation management
- Welcomed, seated, and assisted VIP guests
- Managed bookings, reservations, and customer enquiries via telephone
- Resolved customer complaints professionally and efficiently
- Coordinated cloakroom organisation and guest services
- Worked closely with management and service teams to ensure exceptional customer experiences
Learning Support Assistant - Valentines High School
(2019-09 - 2021-07)
- Supported students aged 11–16 with autism and ADHD in both classroom and one-to-one settings
- Adapted learning materials and strategies to meet individual student needs
- Assisted with behaviour management and emotional regulation
- Supported safeguarding procedures and student wellbeing
- Led reading and literacy support sessions
- Developed strong communication, patience, and problem-solving skills
Education
Level 2 Introduction to Cabin Crew - Aviation (2026-05)
