Israel Bain

An experienced and proactive Senior ICT Technician with a strong background in delivering high quality IT support across complex environments. Demonstrates advanced technical expertise across infrastructure, end user support, and service delivery, combined with a practical and solution focused approach to problem solving. Recognised for taking ownership of technical issues from diagnosis through to resolution, while maintaining clear communication with users and stakeholders.

Confident in supporting and developing junior team members, contributing to team performance, and driving continuous service improvement.

Senior ICT Technician at EMCOR UK (2024-05 – Present)

Senior ICT Technician responsible for delivering advanced technical support across a multi-site environment, acting as an escalation point for complex issues and ensuring reliable, high quality IT service delivery. Supports infrastructure, systems management, and continuous improvement of IT services while contributing to team performance and user satisfaction.

ICT Technician at EMCOR UK (2022-11 – 2024-05)

ICT Technician responsible for providing first and second line technical support across a busy environment, resolving hardware, software, and network issues while ensuring a high standard of service delivery. Works closely with users to diagnose problems, deliver effective solutions, and maintain stable and reliable IT systems.

GCSE in Maths

GCSE in English Language

GCSE in English Literature

GCSE in History

GCSE in English Speaking & Listening

GCSE in Sport