Adam Milne

An experienced Senior Service Technician with over 37 years in the refrigeration and air conditioning industry. Extensive experience within the pharmaceutical industry having worked on business critical contracts for GSK, Wyeth, Pfizer, Novatris and Fisher Clinical Services. Also worked on contracts for BAe, MOD, BT, leading airline caterers, HM customs and Bluechip retailers including Esso, BP, M&S, Waitrose, Morrisons, Aldi and Sainsburys.

Self motivated proactive engineer with a "can do" attitude with excellent communication skills and the ability to provide rapid temporary solutions when immediate fixes/parts are not readily available. Excellent problem solving abilities.

Refrigeration Technician (Grade 1) M&S Contract - City Holdings (M&S)

(2019-04)

Ownership of the repair, service and maintenance of all types of package, split and integral refrigeration systems, associated controls and networks including transcritical, cascade and pumped, Hydro Carbon, Chill and freezer cold rooms, Ice Machines. Meeting customer SLA, KPIs and target response times. Meeting customer compliance requirements.

• Excellent customer relations with store and regional managers at all levels
• Extensive CO2 systems experience gained with new type installations
• Known as the technician of choice due to attitude and the technical expertise required to resolve more complex issues
• Called into rectify repetitive unresolved issues where root cause could not be identified by others
• Providing permanent first time fixes within exacting and challenging SLA's
• Excellent record keeping ensuring all processes and documentation is completed to required standard

Refrigeration Technician (Grade 1) M&S Contract - Technical Retail Services Ltd

(2017-04 - 2019-04)

Ownership of the repair, service and maintenance of all types of package, split and integral refrigeration systems, associated controls and networks including transcritical, cascade and pumped, Hydro Carbon, Chill and freezer cold rooms, Ice Machines. Meeting customer SLA, KPIs and target response times. Meeting customer compliance requirements.

• Excellent customer relations with store and regional managers at all levels
• Extensive CO2 systems experience gained with new type installations
• Known as the technician of choice due to attitude and the technical expertise required to resolve more complex issues
• Called into rectify repetitive unresolved issues where root cause could not be identified by others
• Providing permanent first time fixes within exacting and challenging SLA's
• Excellent record keeping ensuring all processes and documentation is completed to required standard

M&S Refrigeration Field Technician (Grade 1) - ABM (Formerly Westway)

(2015-10 - 2017-04)

Ownership of the repair, service and maintenance of all types of package, split and integral refrigeration systems, associated controls and networks including CO2 transcritical, cascade and pumped, Hydro Carbon, Chill and freezer cold rooms, Ice Machines. Meeting customer SLA, KPIs and target response times. Meeting customer compliance requirements.

• Excellent customer relations with store and regional managers at all levels
• Extensive CO2 systems experience gained with new type installations
• Known as the technician of choice due to attitude and the technical expertise required to resolve more complex issues
• Called into rectify repetitive unresolved issues where root cause could not be identified by others
• Providing permanent first time fixes within exacting and challenging SLA's
• Excellent record keeping ensuring all processes and documentation is completed to required standard

Refrigeration Technician (Grade 1) - Carter Synergy

(2012-04 - 2015-10)

Ownership of the repair, service and maintenance of all types of package, split and integral refrigeration systems, associated controls and networks including CO2 and Hydro Carbon, chill and freezer cold rooms. Repair and maintain air conditioning systems of varying manufacturers. Meeting customer SLA, KPIs and target response times. Maintenance and service within petrol stations requiring the need to work in accordance with industry specific safety standards.

• As a Senior technician within the company, regularly requested to provide guidance and technical direction to other engineers, often used for company trials for the implementation of new admin systems
• On a number of key accounts known as the technician of choice due to attitude and the technical expertise required to resolve more complex issues
• Called into rectify repetitive unresolved issues by Contracts Manager where root cause could not be identified by others
• Providing permanent first time fixes within exacting and challenging SLA's and designing modifications when requested for better system efficiency/reliability
• Excellent record keeping ensuring all processes and documentation is completed to required standard and often used as an example of best practice within the Service Department

Refrigeration Technician (Grade 1) - Cold Service Ltd

(2009-05 - 2012-04)

Ownership of the repair, service and maintenance of all types of package, split and integral refrigeration systems, associated controls and networks including CO2 and Hydro Carbon, chill and freezer cold rooms. Repair and maintain split air conditioning systems of varying makes. Meeting customer SLA, KPIs and target response times.

• A senior Technician within the company gaining immense respect for quality of work in all avenues
• On a number of Morrison sites known as the engineer of choice due to attitude and high quality of work
• Gained essential experience within the retail refrigeration sector
• Providing permanent fixes within exacting and challenging SLA's
• Excellent record keeping ensuring all processes and documentation is completed to required standard

Refrigeration Service Supervisor - RS Refrigeration Services Ltd.

(2005-06 - 2009-05)

Repair, service, maintain and commission nearly all types of commercial refrigeration. Supervise, assist and advise other engineers within the company with all kinds of technical issues. Manage the company 24-hour breakdown service. Liaise with sensitive clients to eradicate problems and ensure customer satisfaction. Carry out customer site surveys for new installations and maintenance contracts to win new business. Provide product training of Dawson Rentals equipment to their customers.

• Respected senior supervisor within the company, regularly requested to provide guidance and technical direction to other engineers and managers
• Requested by clients as engineer of choice, known for systematic diagnostics to resolve problem issues
• Excellent record keeping ensuring all processes and documentation is completed to required standard

Sole Product Support Technician (South of England and Wales) - Dawson Rentals Portable Cold Storage Ltd.

(1999-03 - 2005-06)

Ownership of the repair, service, maintenance and commissioning of portable blast freezers/chillers and tempering units up to 100 Kw, often storing sensitive vaccines in excess of £2M. Acted as a company diplomat with sensitive/new customers to maintain and win new business. Provided training on company equipment. Assess the standard of sub contractor's workmanship. Frequent airport airside and bonded warehouse work. Assist validation of equipment for pharmaceutical clients.

• As a Senior technician within the company, regularly requested to provide guidance and technical direction to third party engineers and sub contractors
• Known for can do attitude and technical expertise required to resolve more complex issues
• Providing permanent fixes and designing electrical modifications to meet clients bespoke requirements
• Excellent record and documentation to required standard

NVQ 3 - Motor vehicle craft studies (1981 - 1984)

Distinction - Communication skills (Level 1&2) (1983 - 1983)

Apprenticeship - Heavy vehicle technology (1980 - 1984)