Issie Forbes-Wilton

Detail-oriented and physically fit, I bring over five years' experience in Customer Service and warehouse operations, including stock control, order fulfilment and team coordination. I work efficiently and safely, and pride myself on delivering accurate, reliable service. With strong product knowledge and a customer-focused approach, I'm confident in my ability to support KPI's while helping to strengthen client relationships and drive business growth.

Reliable, hardworking and a strong team player, I'm keen to develop further and undertake HGV Class 2.

Yard Assistant at MKM (2026-03 – Present)

• Assist customers with collecting and returning building materials.
• Load and unload vehicles safely using appropriate manual handling techniques and equipment.
• Maintain a clean, organised, and safe yard, ensuring high health and safety standards are met.
• Check materials for damage before purchase and upon return.
• Manage stock within the yard, carrying out regular checks and reporting discrepancies.
• Work closely with colleagues across the branch to ensure efficient customer service and smooth daily operations.
• Deliver excellent customer service by providing product information and resolving customer queries.
• Follow company procedures relating to health and safety, security, and environmental standards.

Store Supervisor / Assistant Manager at TP Group/Toolstation (2023-05 – 2026-03)

As a Store Supervisor at Toolstation, I manage daily operations and lead a dynamic team, ensuring efficient performance and high customer satisfaction. My responsibilities include strategic oversight of the front-of-store area, inventory management, staff development, and hands-on customer interaction. Proven leadership, excellent customer service and conflict resolution skills, adept at POS interactions, strong organisational abilities, proficient in technology use for inventory and sales, skilled in communication and interpersonal relations, and capable of adapting to changes and challenges proactively.

• Deliver consistently high customer service at the trade counter and tills, building strong relationships with trade and DIY customers to support NPS, loyalty and repeat business.
• Provide confident product advice and tailored recommendations, helping to increase UPTs, add-on sales and overall sales performance.
• Support effective stock control through accurate receiving, replenishment, stock rotation and merchandising to maximise availability and minimise shrinkage.
• Maintain clear, well-presented store layouts and visual merchandising standards, ensuring customers can easily locate and access products.
• Contribute to achieving branch KPIs by promoting offers, monitoring product performance (PIs) and proactively identifying sales opportunities.
• Use POS systems and retail software to process sales, manage stock queries and resolve customer issues quickly and professionally.
• Offer leadership support as needed by helping guide colleagues during busy periods, assisting with training new starters and maintaining a positive team environment.
• Apply strong problem-solving skills to handle operational challenges calmly, ensuring smooth daily running of the branch and a safe working environment for customers and staff.

Climbing Wall Coach and Rescuer at Everyone Active (2018-11 – 2023-05)

• Qualified climbing wall coach and rescuer, supervising sessions and adapting activities to suit all abilities.
• Delivered high-quality customer service, ensuring climbers' safety and a positive experience throughout each session.
• Completed daily and monthly safety checks, maintained and replaced worn equipment, and handled all required documentation.
• Undertook ongoing CPD to maintain up-to-date coaching and safety knowledge.
• Trained new colleagues to achieve Level 1 Climbing Wall Clipper qualification.
• Built customer confidence, set challenges and guided skill progression.
• Performed rescues calmly and safely, giving clear, precise instructions as lead rescuer.
• Managed administrative tasks efficiently and completed all health and safety paperwork accurately in line with regulations.

Warehouse Operative/Admin Officer at Smile Box (2021-12 – 2023-04)

• Receive, unload and process incoming shipments, ensuring accurate stock levels and inventory control.
• Manage stock systems, checking goods in and out with strong attention to detail and time management.
• Train, induct and supervise new starters within the warehouse.
• Operate warehouse equipment safely, including pallet jacks, using correct manual-handling techniques.
• Pick, pack and label orders accurately for dispatch.
• Conduct routine safety and equipment inspections.
• Maintain a clean, organised warehouse environment.
• Communicate effectively with team members, management and customers to resolve issues and ensure timely task completion.
• Book pallet transport and courier collections.
• Use Microsoft Office and Canva to produce documents and bespoke artwork.

GCSE in Maths – North Bromsgrove High School (2016 – 2019)

GCSE in English Language/Literature – North Bromsgrove High School (2016 – 2019)

GCSE in Art – North Bromsgrove High School (2016 – 2019)

Level 2 in Health and Social Care – How College – Redditch (2020 – 2020)

BTEC in Health and Social Care – How College – Redditch (2020 – 2020)

Module in Health and Social Care First-Aid – How College – Redditch (2020 – 2020)

Module in Health and Social Care Health and Safety – How College – Redditch (2020 – 2020)