Ivy Wilson

Ensuring operational compliance with standards and safety regulations investigating non-conformance's, and implementing improvements to maintain high safety and service standards across the transport network

Quality Analyst - Transport for London (Capita)

(2021-10)

• Ensuring operational compliance with standards and safety regulations
• investigating non-conformance's, and implementing improvements to maintain high safety and service standards across the transport network

Behavioural Support Worker - Cardinal Wiseman Catholic Secondary School-Coventry

(2019-09 - 2021-08)

• Acting as crucial pastoral support
• Helping to develop students social skills and improving attendance
• engaging students with learning and exclusions

TEFL Teacher - iTutorGroup-Online

(2015-08 - 2019-05)

• Planning lessons and teaching, assisting in the preparation of teaching aids.
• Supporting students with learning difficulties
• Supporting students who English is a second language

Customer Service Representative - HSBC-Telford

(2013-10 - 2015-06)

• Acting as primary point of contact for clients
• Proving high-quality support via telephone or in branch
• Handling enquiries

Customer Relation Manager - Asda Stores ltd.-Brightlingsea, Essex

(2010-01 - 2012-11)

• Resolving Customer complaints
• Ensuring high service standards and leading the front-end team to provide exceptional service

Supply Teacher - Aspire agency

(2009-09 - 2010-03)

• Providing temporary, high quality teaching and learning and ensuring curriculum continuity
• Delivering pre-planned lessons and maintaining a safe learning environment

Lutheran Schools-Accra/Ghana

(2000-10 - 2003-01)

Join my husband in UK

PGCE - Secondary RE - Maryvale Institute-Birmingham, UK (2011-01 - 2012-10)

University of Education (2000-10 - 2003-01)

University of Cape Coast (1997-09 - 2000-06)

GCSE - Toase Secondary school (1989-09 - 1994-06)

Other Customer Service - Workers' College