Izzy Sharpe

I am an Operations Team Lead at a fin-tech scale-up, looking for a career change!

Marshmallow Insurance

Retention Team Lead (Oct 2023 - present)

• Managing 15 team members from entry-level roles to junior management across Budapest and London.
• 'Breaking barriers' ambassador, supporting refugee clients to gain understanding and skills in the UK job market

• Driving well-being and performance within the Operations team
• Mental Health First Aider and active in the Diversity & Inclusion Working Group.

• Accessibility and vulnerable customers team expert.

• Responding to customer queries via live chat, email & phone calls.

Research Assistant (Sept 2017-Dec 2018)

• Sample analysis of the bio-marker doublecortin (DCX) to measure neurogenesis, by counting and categorising cells on a light microscope using oil.
• Conducted statistical analyses of results in SPSS and Excel.
• Trained PhD students in the use of Optical Fractionator Workflow.
• Writing research paper
• Successfully mentored students entering placements the following year.

• Heartwood College, Advanced Diploma in Counselling, NCPS Accredited
• Newcastle University, Psychology Bsc with Placement Year, first class honours