Learning & Development Specialist (Remote) at My Business Care Team (2024-12 – Present)
- Facilitated new hire training classes for sales and customer relations lines of business
- Developed, updated, and maintained training materials, job aids, and process documentation
- Delivered refresher and upskilling sessions to reinforce product knowledge, policies, and service standards
- Provided nesting and transition-to-production support to ensure agent readiness and confidence
- Coached new hires during nesting through real-time feedback, call observations, and performance reviews
Inside Sales Representative (Remote - Part Time) at Dextra Outsourcing Solutions Inc. (2025-05 – 2025-12)
- Researched and sourced qualified leads through CRM systems, databases, and outbound prospecting tools
- Conducted high-volume outbound calls to engage prospects and identify decision-makers
- Qualified leads by assessing business needs, budget, and readiness to purchase
Sales Coach (Remote) at Phytage Labs (2024-08 – 2024-12)
- Provided sales coaching and development to enhance team performance
- Analyzed call metrics and provided targeted feedback to improve conversion rates
- Conducted training sessions to enhance communication and persuasion techniques
Customer Support and Growth Specialist at OLiTechnologies (Part time) (2024-08 – 2024-12)
- Address customer questions and concerns via various channels (email, phone, chat) promptly and professionally
- Recognize and act on chances to introduce customers to additional products or services that meet their needs
- Educate customers on product features and best practices to enhance their experience and reduce support queries
Sales Support and Lead Verifier (Remote) at Conscious Education Company (2024-06 – 2024-08)
- Update and maintain accurate customer records in CRM software
- Verify lead details, ensuring they meet the company's criteria before passing them to sales teams
- Schedule appointments and manage calendars for sales representatives
- Address customer questions and concerns via various channels (email, phone, chat) promptly and professionally
- Recognize and act on chances to introduce customers to additional products or services that meet their needs
- Educate customers on product features and best practices to enhance their experience and reduce support queries
Learning/Training Manager (Hybrid) at Foundever Philippines (Formerly Sitel) (2023-06 – 2024-06)
- Training Team Leadership - Team coordination, Assign responsibilities and provide guidance
- Training Material Creation - Content Development, Content Review and Customisation
- Classroom Observation and Feedback
- Stakeholder Engagement Supporting
- Sales and Customer Relations Campaigns - Campaign integration, Performance Support and Metrics and Evaluation
Learning Specialist/Trainer (Onsite) at Foundever Philippines (Formerly Sitel) (2017-07 – 2023-07)
- Supported Staples Business Advantage Canada - B2B Sales Account as a lead trainer
- Supported new hire classes and refresher sessions for AT&T ISM which focuses on Billing, Basic Trouble Shooting and Customer Service
- Senior Trainer for Choice Hotels for both LOBs - Sales and Customer Relations
Customer Service Representative at Cybercity Teleservices (iQor) (2011-12 – 2016-07)
- Supported AT&T U-verse Blue as a CSR handling billing, tech and upgrades for their cable and phones
- Took calls for Simplexity as a Sales expert to sell Phones, Plan, Accessories and Device Protection
- Enjoyed assisting customer to process and track their orders from Harbor Freight Tools as a Customer Service Representative
