Admin/ward clerk
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I initially worked in various roles for over 27 years for Lancashire County Council, I progressed from offering direct support to adults with a learning disability to being part a multi-agency team that delivers specialist support.
I have excellent interpersonal, management, negotiation and motivational skills giving any of the teams I work with guidance, support and an experienced view of how they should deal with meeting their objectives in delivering government or organizational objectives.
In my latest role as Ward Clerk/ Admin in the ICU at the Royal Berkshire, I am responsible for taking the lead in working with a range of stake holders from the local authority, various colleagues from health services, fellow providers and partners from the 3rd sector. I worked for the NHS throughout the recent Covid19 pandemic and the importance of communication was vital, especially when learning new strategies almost daily.
I am an excellent communicator and I am able to communicate at all levels from senior management down to individuals at customer level.
I am now looking to use my experience and knowledge to continue to work alongside associated colleagues to help enhance the lives of people from various backgrounds and groups.
Receive/welcome new patients onto the ward, checking particulars on their records and ensure notes are in order.
Ensure identity bracelets available for members of nursing staff. Compile sets of required blank documentation for emergency patients.
Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
Answer the telephone, responding to questions or requests as appropriate.
Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
Make outpatient referrals as requested by member of the Recovery after Critical Illness team.
Notify Pathology of urgent blood specimens when requested by nursing staff.
Request and collect (or deliver when requested) notes and x-rays from various departments.
Order transport for patients as requested by nursing staff, competing appropriate paperwork.
Ensure records are sent from the ward correctly compiled and completed following patient discharge.
Report identified maintenance defects to engineers, competing appropriate paperwork.
Ensuring demographics of admitted, transferred and discharged patients are up date electronically and manually. Ensure that ICCA and EPR demographics accurately reflect the ward bed state.
Ensure ward register is up-to-date with patient admissions and discharges.
Monitor ICU department email ensuring nurse-in-charge is made aware of any relevant communications relevant to team.
Liaise with ward teams to ensure the timely completion of death certificates ensuring appropriate documentation is forwarded to general office/bereavement service.
'A' Level in Maths , Further Maths, General Studies
Burnley College 1983 to 198
'O' Level in Maths, English, Geography, History, PE, Music
Ivy Bank High School 1978 to 1983
Various In-house courses for NHS
