Patricia Pangan

Currently employed at SABP NHSP

• Composing correspondence
• Dealing with telephone calls and email enquiries
• Data Entry and Patient Care Records

· Complete all reports and administration documents as required

I worked at BLACKS Wimbledon.

· Recommend, select and locate the correct merchandise for the customers needs

· Receive and process cash and card transactions

· Be aware of latest trends and remain fully updated on product knowledge

· Maintain a customer friendly and customer focused environment at all times

· Provide high level standard of customer service at all times

· Offer alternatives and add on sales as and when necessary

I worked at Sovereign Automotives Epsom with responsibilities as follows;

• Assisting the claims service team and team leader on ad hoc duties as and when required
• To prioritise continually throughout the day to ensure that the most important claims are being dealt with first
• Responsible for taking down the FNOL report accurately
• Offer services to all clients where applicable and ensure that all sales opportunities are captured

I worked at ASDA Burgh Heath with responsibilities as follows;

•Working on an EPOS till system

•Processing deliveries

•Stock replenishment

•Maintaining standards on and off the shop floor

•Excellent customer service

I worked as a customer service associate at MatthewPaget Ltd responsibilities as follows;

•Excellent Customer Service: providing members & guests an experience unlike any other while maintaining a positive attitude and work ethic

•Merchandising: creating & maintaining attractive displays, coming up with promotion & sales ideas, restocking the pro-shop & keeping apparel neatly folded.

•Marketing: Creating promotional posters for tournaments & club events, encourage members to participate in various club events throughout season.

•Inventory management: receiving, checking in, tagging of all merchandise; keeping track of inventory levels

I have worked at Sports Direct in Croydon as a freelance customer associate responsibilities involves cash handling, customer service and merchandise and promotional displays.

I have worked at ELITE HGR HEALTHCONNECTIONS SALADMASTER in Mitcham as a Customer Service Coordinator, responsibilities were as follows: delivering sales, outstanding customer experience, and operational expectations, maintaining personal and productivity goals, connects with every customer by asking open-ended questions to learn and share expertise of products and trends to fit customer’s needs, maintains an awareness of all product knowledge, and current or upcoming product / trends contributes to a positive work environment.

I have successfully accomplished BTEC level 3 in Health and Social Care from 2009 to 2012. I have also completed OCR NVQ 2 Business and Administration with 22 credits for six months and six months worth of work experience in a lively office environment.

I have worked at Unilever, as a Customer Marketing Administrator, performed many duties such as data entry, participated in store visits for display experience, attended marketing meetings and communicating with clients and agencies.

I have also worked as a Procurement and Learning and Development Administrator at Nuffield Health, I have undertaken general administrative tasks and customer service. For example; attended internal supplier meetings and writing agendas, minutes and memos for meetings, making phone calls regarding supply orders for confirmation, dealing with monthly invoices and sending out promotional resources to corporate and consumer clients and manage email correspondence with health and wellbeing events.

Throughout my administrative work experiences; I have developed my administration and customer service skills, I learned to maintain the highest standards of professionalism. I have also developed my computer skills. I have the knowledge and skills to use office software such as PowerPoint Presentation, Excel Spreadsheets and Word documents.

I have strong communication and interpersonal skills, a friendly and professional manner. I am an adaptable, conscientious worker and enjoy delivering good customer service. I keep calm under pressure.

I gain sense of achievement from helping and meeting other peoples' needs accordingly.

Available to start immediately and fully flexible with hours