Jade Augustine

Friendly, reliable and highly organised professional with a strong combination of Level 3 Animal Management, Level 2 Animal Care, legal education and proven experience in customer service, administration and stakeholder communication. Skilled as a first point of contact, handling enquiries, supporting worried or upset clients with empathy, maintaining accurate confidential records and learning new systems quickly. Legal background has developed understanding of GDPR, confidentiality and compliance, while animal care experience has given knowledge of welfare standards, animal behaviour and pet care needs.

Seeking a Veterinary Receptionist role where I can combine animal knowledge, administrative skills and customer service experience to support veterinary teams and provide excellent care for pets and their owners.

Customer Service Representative - OnTrak Recruitment & Training

(2025-12 - 2026-01)

• Delivered professional first-line support, responding to enquiries and resolving issues efficiently
• Acted as a first point of contact, gathering key information and identifying the correct next steps
• Maintained accurate and secure client records using digital systems
• Managed multiple platforms to process information and complete administrative tasks
• Adapted quickly to new procedures and worked collaboratively with colleagues to resolve queries

Customer Service Advisor - AutoProtect

(2024-11 - 2025-10)

• Handled high volumes of telephone and email enquiries, providing clear and professional support
• Gathered detailed information from clients to understand their needs and provide appropriate guidance
• Updated confidential customer records accurately while following data protection requirements
• Explained policies, procedures and next steps clearly to ensure customer understanding
• Maintained communication with clients to ensure concerns were resolved effectively
• Developed strong skills in multitasking, organisation and professional customer care

Bar Staff / Front of House - Mitchells & Butlers (Harvester, Miller & Carter, Nicholson's)

(2022-02 - 2024-10)

• Provided friendly and professional service in busy customer-facing environments
• Handled complaints, requests and upset customers with patience and professionalism
• Used electronic booking and till systems accurately
• Supported the training of new team members by explaining procedures and service standards
• Built positive relationships with customers and colleagues through effective communication

Young Non-Executive Director - NELFT NHS Foundation Trust

(2020-09 - 2022-01)

• Worked alongside senior leadership teams, contributing to discussions around services and operations
• Reviewed reports and documentation while maintaining confidentiality and accuracy
• Supported recruitment activities and organisational projects
• Developed strong skills in compliance, communication and responsible information handling

Access to Higher Education Diploma - Law (2022)

Level 3 Diploma in Animal Management - Animal Management (2021)

Level 2 Certificate in Animal Care - Animal Care (2020)

GCSE - English Language

GCSE - Mathematics

GCSE - History

GCSE - Art

GCSE - Music

GCSE - Science