Shift Supervisor at Starbucks
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I am currently a shift supervisor at Starbucks with two years of experience in a multinational coffeehouse. I am a friendly, flexible and enthusiastic individual, who is self-motivated and well presented. I am skilled in forming many professional relationships with customers. I put 100% into everything I do. I have good social skills and have the ability to relate to a wide range of people and work as part of a team.
I am passionate about swimming, baking, shopping and socialising with friends.
2021 - Present - Shift Supervisor at Starbucks
As a Shift Supervisor, I am responsible for monitoring and managing store performance including opening and closing the store, cash handling, scheduling breaks so that the shift runs as smoothly as possible. It is my responsibility to delegate tasks, make sure all targets are being met daily and ensuring high quality service standards. I am experienced in the preparing and coaching of food and beverage standard recipes, which include recipe changes such as substituted ingredients, quantity of ingredients and temperature.
While being a Starbucks Shift Supervisor I am also a Coffee Master, aswell as coming third in The Barista Championships in the district.
Acts with honesty and knowledge that promote the culture, values and misson of Starbucks.
Maintains a calm demeanor during periods of high volume or unexpected events to keep the store operating to a stanard and to set a positive example for the shift team.
Delivers excellent customer service to all customers by actin with a customer comes first attitude and connecting with the customer.
2018 - 2021 Sales Advisor at New Look
I was a Sales Advisor with over three years of experience in a global high street retailer. As a Sales Advisor working on the shop floor daily it was my responsibility to process cash and card transactions, make sure that the daily targets were being achieved and reporting back to the retail manager, as well as ensuring general cleaning, tidying and restocking standards of the shop floor were being met. Visual merchandising (dressing manakins) and refreshing window displays was also an important part of my job role, as it inticed customers into the store based on what was either in the winodw displays or how a manakin was dressed.
I was able to form many professional relationships with customers whilst offering the best advice and make sure every customer leaves the store with what they were looking for.
Leicester College (Abbey Park Campus)
Health, Social and Childcare Level 2 Award Childcare Level 2 Certificate.
Level 2 Diploma in Health and Social Care
Maths Functional Skills Level 1
Secondary School - GCSE - The Martin High School 2011 - 2016
English Literature - C
English Langauge - C
Maths -
Science - D
Physical Education - D
French and Spanish Course - PASS
Religious Education - E
Food Technology - B
I believe that all of these skills will help me when working and dealing with a variety of people.
