Lee Moss

A dependable and motivated individual who takes pride in maintaining high standards in all aspects of work. I have strong communication skills and am comfortable working both independently and within a team environment. I am flexible, quick to pick up new skills, and remain calm and focused during busy, high-pressure situations.

I am well organised, approachable, and reliable, with a positive mindset when facing challenges and solving problems. I am always willing to support others and go the extra mile to deliver a personable, excellent service for our customers. I am now seeking an opportunity to build on my skills and make a valuable contribution to a new team.

Shift supervisor at Mitchells & Butlers (2025-03 – Present)

• Leading, inspiring and managing a team within a fast-paced environment including bar and kitchen staff
• Delegating roles to complete jobs on shift
• Solving problems that arise
• Managing colleagues' development
• Serving our customers while maintaining a high standard of cleanliness and quality to enhance a great guest experience
• Opening and closing the premises
• Stock/waste control
• Targets and advertising material

Healthcare Assistant at Merseyside & West Lancashire Trust – Whiston Hospital (2019-09 – 2025-03)

• Provide direct patient care including personal hygiene, mobility, and emotional support
• Monitor and record vital signs; report changes in patient condition to senior staff
• Assist with sample collection, clinical equipment sterilization, and ward cleanliness
• Maintain accurate patient records and support medical staff with admissions
• Consistently follow health and safety policies and infection control procedures

Care Assistant (Dementia Care) at Amber Lea Court Residential Home (2018-08 – 2019-09)

• Supported residents with daily personal care, meals, and activities
• Created and updated personalized care plans
• Communicated regularly with families and healthcare professionals
• Maintained accurate documentation and reported any incidents promptly

Crew Member at McDonald's, Prescot Store (2017 – 2018-08)

• Delivered fast and friendly customer service in all areas of the store
• Maintained high standards of cleanliness and food hygiene
• Managed customer orders and assisted with kitchen prep during busy hours

Team Member at Mecca Bingo, Ellesmere Port (2016-09 – 2017-03)

• Worked across multiple departments including bar, café, and front-of-house
• Handled cash, supported customers with queries, and sold gaming materials
• Ensured compliance with the Gambling Act 2005

Shift Leader at Wetherspoons (2012 – 2016-09)

• Promoted from kitchen associate to team leader, then shift manager
• Managed cash handling, stock control, and team supervision
• Oversaw food preparation, maintained hygiene standards, and trained new staff

GCSE in English – St Helens College

GNVQ in Leisure & Tourism – Roby Community College, Huyton (2000)

GCSEs – Higherside Comprehensive School, Whiston (1999)