Jaiden Devlin

A caring individual looking for a porter job within a hospital. I’m very friendly and I love caring for people especially those who need it. This gives me self satisfaction and knowing I’ve helped someone makes me feel good about myself.

Customer Care Agent (CCA) at Birmingham Airport (2025-08 – Present)

Providing full assistance to passengers with reduced mobility (PRM), elderly passengers, and people with disabilities or injuries, from arrival through check-in, security, to boarding the aircraft — ensuring safe, dignified, and comfortable journeys.

• Guided passengers through large, busy terminals, managing their movement and ensuring they reached gates and facilities on time.
• Coordinated closely with airport teams, security, and airline staff to ensure smooth transfers and no delays.
• Handled requests calmly and professionally during peak times, bad weather, or flight disruptions.
• Followed all strict safety, security, and health regulations at all times.
• Worked alongside team ensuring customers needs are prioritised

Customer Advisor at HomeSense (2023-10 – 2024-02)

• Delivered excellent service in a busy retail environment.
• Processed payments, managed stock, and resolved customer issues quickly and politely.

Sales Assistant at Pets at Home (2021-10 – 2021-12)

• Customer service skills, organised stock, and worked well under pressure during busy periods.

Customer Advisor at Sports Direct (2020-10 – 2021-07)

• Managed busy queues, worked well under pressure, and helped train new team members.

Volunteer Customer Service Assistant at Kings Heath Pet Centre (2018-10 – 2019-05)

• Provided friendly support and maintained a safe, clean environment.

GCSE in Mathematics – Solihull College

GCSE in English – Solihull College