Jake Taylor

Long time coffee enthusiast, looking to start my journey as a barista, in order to turn my hobby into a full-time occupation. While I certainly have a lot to learn, with my hobby being purely home based up until this point, I’m committed to quickly bridging the gap. My previous experiences have taught me the importance of effectively collaborating and communicating, managing my time in fast-paced environments, and providing exceptional customer experiences, all of which I’m eager to bring to your team.

I have worked at both the Royal Albert Hall and for eBay, and studied Engineering for 3 years at Imperial College London, graduating last year.

TTEC - eBay Customer Service Representative

NOVEMBER 2023 - MAY 2024

• Worked as part of the eBay UK M2M team, handling a high volume of inbound escalations 
• Continually kept informed on eBay policy updates and extensively trained on a wide range of internal billing, case handling, communication, and safety tools
• Handled returns, advising buyers and sellers about timelines, return postage options, the refund process, and the workflow when items were sent back damaged
• Reduced my transfer rate by 50% over 4 months, and consistently kept CSAT over 80%
• Frequently complimented on my willingness to go the extra mile by customer

Royal Albert Hall — Retail and Merchandise Assistant

JULY 2021 - SEPTEMBER 2022

• Appointed by Greycoat Lumleys to work exclusively at the Royal Albert Hall through two seasons of the BBC Proms, and covered many additional high-profile events
• Responsible for the presentation and operation of the main gift shop in my role as Retail Assistant, and facilitated the sale of show programmes as Merchandise Assistant
• Gained extensive customer / point of sale experience and situational management skills due to the complexity of working throughout the COVID pandemic

Winchester Coffee School - Home Barista Course (2023)

Istanbul Workshops - Turkish Coffee Brewing Workshop (2024)

NCASS - Level 2 Food Hygiene Training (2024)

Imperial College London - 2:1 in Biomedical Engineering (2020 - 2023)