James Ford

With 7 years experience of working within the transport and haulage industry, I have a proven ability to manage a large fleet of commercial HGV vehicles. Ensuring compliance with regulations and effectively planning staffing requirements inline with work volumes and service schedules. Optimising and reducing costs is a key ability of mine with a proven focus on improving compliance and workers efficiency by continued development of tools and resources to aid continued and further learning for the team.

I am eager to progress in my career, to bring my knowledge and experience to develop myself and the team to work towards improving and maintaining the customer experience.

Compliance Manager / Assistant Transport Manager / Transport Operator at David Hathaway Transport / Kinaxia Ltd (2023 – Present)

As a Transport Operator with David Hathaway Transport I was tasked with monitoring current deliveries, ensuring we met our delivery target achieving the best possible service for both the end customer and supplying customer. Monitoring and reporting all metrics accurately via various KPIs and reporting all delays, breakdowns and issues with all deliveries within a timely manner to either our customers or sending partner or network depots. Following 7 months at David Hathaway Transport I was tasked with a new role of planning our network freight whilst still retaining some of my previous role my additional responsibilities include: Following my role as the Network Planner, I was promoted to Assistant Transport Manager.

Whilst still continuing with my previous responsibilities, I was also tasked with supporting the team with understanding and managing driver WTD and Driving Hours, infringements alongside return to work conversations. I took on the management and planning of drivers holidays, sourcing agency drivers and being the key point of contact for all agency workers and staff. I re-invented the way the site looked for agencies, ensuring our fleet was manned and our customer satisfaction remained high by planning two weeks ahead.

• Effectively planning large and small consignments utilizing up-to 9 of the trunks I planned
• Managing the drivers and vehicles ensuring a safe and on-time departure
• Communicating with our partner depots to ensure we kept within the trailer quantity and weight constraints
• Promoting and monitoring our financial spending ensuring we utilized the most cost-effective delivery partner
• Communicating with drivers of any potential delays on the road to re-route ensuring connections were made ontime

Emergency Medical Dispatcher at South Western Ambulance Service (2022 – 2023)

• Documenting and interpreting incoming 999 calls that can vary in severity
• Communicate with appropriate services to best aid high pressure and life-threatening situations
• This has helped me build excellent and concise communication skills not only with callers that may be in distress but also to pass information for swift action from the attending paramedics.

Associate / Team Lead / Area Manager Cover at Amazon (2019 – 2022)

My role within amazon was within the Transport Operations Management department, I joined the company during the initial launch of the site in Avonmouth and subsequently had responsibilities for training staff for the department to ensure the site success, this experience enabled me to become part of an “Away Team” that would travel and assist with the launching of new locations within the company.

• Area Manager – Temporary Cover (Transport Operations - Yard)
• Department management – Team Lead (Transport Operations - Yard)
• Cases Supervisor – Communication between Relay Operations Center and haulage companies for additional and cancellation of unnecessary collections and consolidation of runs for cost efficient running of the department.
• Specific departmental report building in excel to aid in information and data collection to improve employee performance and identify potential improvements
• Gate House Supervisor
• Away Team – assisted with launching new sites for the company.

BA (Hons) in Business Management – The Open University (2024-Present)

IT (Software Development & Design) – SGS College, Bristol (2013 – 2015)