James Nelson

An Coordinator with good organisational skills who is willing to learn new skills and methods and has great communication skills and able to handle busy workloads within strict deadlines. Approachable, well presented and able to establish good working relationships with a range of different people. Able to provide full administrative support effectively and efficiently.

People Development Coordinator - St Giles Trust

(2022-04 - 2026-03)

• Supporting the administration of Learning and Development at St Giles which includes maintaining and monitoring People Development data. This includes: Overseeing Professional Qualifications/ course applications, reporting manager’s requests for new course, maintain course training records, monitoring waiting lists, collecting evaluation forms
• Tracking and encouraging good attendance which includes ensuring the staff members attends, if not follow up with their manager(s)
• Project Management- Creating, planning and implementing a Learning Management System(LMS) of training courses for staff
• Onboarding of new starters- Sending out on boarding packs
• Leavers- Sending out leavers training records
• Reporting monthly People Development performance using approved KPI’s for St Giles
• Liaising with staff to ensure good attendance and this includes: sending out confirmation emails, maintaining course records and arranging rooms and lunches, dealing with staff requests such as learning needs/dietary requirements & liaison with trainers. Where possible this may include courtesy calls/emails.
• Responding to requests for management information when needed including HR requests and Managers requests maintaining strict levels of confidentiality.
• Providing high levels of customer service for staff including daily management of the People Development inbox and making sure every query answered in 3 working days
• Assisting People Development Manager with timetable planning and scheduling training courses
• Supervision of volunteer(s)
• Contributing to People Development meetings and minuting when required
• Chairing meeting

Project Officer - Barnet Education Learning Services

(2021-08 - 2022-01)

• Recruiting and registering young people onto various programmes
• Liaising with employment companies
• Pre-Employment Interview checks with candidates
• Sourcing and submitting candidates CV’s to employers
• Creating and formatting CV
• Lead and attend events
• Promote BELS and the services that offer
• Follow- up with young people that in Education, Employment or Training setting
• Updating IYSS database
• Mentoring young people
• Any other duties assigned by management

Administration Assistant/Training Supervisor/ Fire Warden (Fire Marshall) & First Aider - DMO Mechanical & Electrical Ltd

(2020-06 - 2021-07)

• Register apprentices with local training providers
• Process and complete necessary paperwork for the colleges
• Sourcing appropriate colleges for potential apprentices
• Liaise with local authorities, providers and colleges
• Process invoices. stamp, scan to receipt bank and file away
• Chase suppliers for missing invoices and payments
• Setting up new suppliers for the organisation
• Handling sensitive information in a confidential manner.
• Answering incoming and outgoing calls
• Regular checks on fire extinguishers to make sure they are in working order
• Check all fire routes are clear and accessible
• Making sure all visitors, staff and general public assemble to meeting point when an fire occurs
• Testing fire alarms are in working order
• Dealing with any emergency or injuries which occur in the workplace
• Report any accident and incident in the first aid book

Contracts Administrator/Fire Warden - Morrison Utility Services

(2019-04 - 2019-11)

• Preparing job packs for drivers
• Collation, scanning and uploading job packs onto box
• Ensure drivers have necessary paperwork to start their jobs
• Fire warden responsibities in the event of a fire hazard or drill
• Ensure all staff and visitor safety during a fire
• Direct everyone to leave the building using all the appropriate routes and exits
• Check all accessible spaces in their designated area
• Attend meetings as required and complete actions arising
• Ensure key risks and issues are escalated immediately
• Ordering Stationery and office equipment
• All inspections for building as required to be documented and filed correctly for audit purposes
• General administration duties

Receptionist - Centrepoint

(2018-10 - 2019-04)

• Answering calls in a polite and professional manner
• Lead open days for young people
• Career and information sessions to young people
• Invoicing
• Dealing with property queries
• Logging maintenance calls
• Liaising with external contractors
• Setting up contractors contracts
• Maintain meeting room calendar and make bookings
• Providing assistance and advice to the homelessness
• Provide a warm service to visitors, contractors and general public
• Dealing with incoming and outgoing post
• Arranging and ordering couriers and cabs
• Replenishing stock in the office
• General administration duties

Floor Coordinator - Unilever

(2018-09 - 2018-10)

• To be the first point of contact for building occupants on the allocated floors
• Conduct regular floor checks and audits
• Check meeting rooms and check equipment are in working conditions
• Follow and track any call through the helpdesk
• To comply with all Health & Safety procedures including COSHH, manual handling, risk assessments and fire regulations
• Monitor and replenish stationary hubs
• Provide AV support to all meeting room users
• Any other task requested by management

Receptionist - Martinspeed

(2018-07 - 2018-08)

• Meeting and Greeting visitors to the office
• Issue visitor passes and manage visitor log
• Answer telephone calls and direct calls to the relevant department
• Provide information to callers and visitors
• Receive and sort mail and deliveries
• Maintain appointment/ gallery diaries
• Tidy and maintain reception area
• General administrative and clerical support

Receptionist - Centrepoint

(2018-04 - 2018-05)

• Answering calls in a polite and professional manner
• Provide a warm service to visitors, contractors and general public
• Dealing with incoming and outgoing post
• Arranging and ordering couriers and cabs
• General administration duties

Receptionist - Valentine Health Partnership (NHS)

(2017-08 - 2018-03)

• Dealing with general enquires effectively and explaining procedures to patients.
• Provide a warm and helpful service to the public.
• Registering new patients to the practice.
• Making new follow – up appointments by booking, cancelling and rearranging appointments.
• Liaising with hospitals, pharmacies and any other healthcare professionals.
• Taking messages and ensuring they passed onto the relevant person.
• Answering telephone calls in a polite and timely manner.
• Daily management of tasks and patient notes.
• Dealing with faxes and referrals in a timely manner.
• Chasing up patients results from hospitals.
• Deal with prescription requests and issue.
• Dealing with queries from clinicians.
• Stocking up on forms/documents in the reception area.
• Safely handling/processing samples received from patients.
• Prepared the clinical room for the day each morning.
• Opening and setting up the practice for the day and closing surgery.
• Chaperoning patients as and when required.
• General administration duties.

Receptionist - Kuoni

(2015-05 - 2016-12)

• Welcome Home Letters- produce a spreadsheet containing customers name and address so that we have a record of what letters being sent out in post
• Website Management- editing and change dates of flights and saving it
• Mailing Deletions of customers personal details off the Kuoni AS400 system
• Adding and updating customers to the Kuoni mailing database
• Manning the main reception
• Creating door entry cards for new starters
• Answer all incoming calls in an polite and professional manner
• Oversee the running of the building with my senior coordinator
• Provide a warm welcome to all visitors, suppliers, staff and contractors.
• Maintain the meeting room calendar and make bookings when required
• Ensure the meeting room is clean and tidy at all times and replenish stock
• Setting up meeting rooms
• Ordering catering and stationery.
• Organising lunches for meetings.
• Filing

Receptionist/Office Administrator - Nursing 2000

(2014-11 - 2015-04)

• Processing nurses timesheets
• Backing Reports
• Registering new applicants
• Maintaining confidentiality relating to patients, staff and visitors
• Collation and Scanning Documents
• Taking payments for DBS and uniforms
• Booking customers for Healthcare Training course
• Explaining to customers how the DBS work and processing their application
• Delivering excellent customer service to the public
• Daily telephone answering in a polite and professional manner
• General administration duties

Sales Consultant/Shoe Specialist - Next (Bluewater)

(2011-08 - 2014-12)

Part of a busy team, driving sales of shop products by communicating and listening to customers and ensuring that they receive the highest standards of customer service. Answering calls to the store in a polite and professional manner to ensure excellent customer service.

• Dealing positively with difficult situations that may arise.
• Dealing exchanges, refunds cash handling and declined credit card complaints.
• Deal with customers’ enquiries/problems solving via telephone enquires
• Help