Jamie Coll

Providing excellent customer service primarily via telephone, and through email and written correspondence. Gathering information to ensure customers are provided all necessary information correctly. Assisting customers with advice based on their query and managing customer expectations through clear communication.

Customer service & processing officer - HMRC: Child Benefits - Brook Street

(2024-07-26)

• Providing excellent customer service primarily via telephone, and through email and written correspondence.
• Gathering information to ensure customers are provided all necessary information correctly.
• Assisting customers with advice based on their query and managing customer expectations through clear communication.
• Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
• General administration and data processing tasks including using our tools and databases to gather and analyse data.
• Record information on appropriate systems including documenting customer interactions accurately.

Administrative Case officer & decision maker Family and Human rights immigration - Home office - Brook Street

(2024-02-05 - 2025-04-09)

• Dealt with new and occurring application for leave to remain in the UK for various routes
• Made decisions or refusals based upon information supplied by customer
• Procured information needed for application with customer or legal representative
• Ensured customers documentation is returned to them in a timely manner
• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments

Admin and Support assistant (Transport) - Durham County Council - The Jeya Group

(2023-12-04 - 2023-12-22)

• Dealt with postal queries in relation to the production of Bus Passes and associated correspondence.
• Undertook a wide range of administrative duties in relation to administration and general support to the IMT service, which includes regular handling of sensitive information.
• Assisted in the creation and collation of a variety of data for management purposes using a range of media, performance monitoring information, spreadsheets etc

International payroll officer - Iipay

(2023-06-06 - 2023-08-29)

• Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
• Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
• Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
• Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
• Work with your team leader to implement new processes and create a more efficient working environment.

Training, Development and Recruitment Coordinator - United Kingdom Atomics Energy Association - Rullion

(2023-03-06 - 2023-03-30)

• Updated and maintained the department's spreadsheets which capture training, outreach and recruitment activities.
• Regularly communicated with stakeholders to collate information for the spreadsheets.
• Assisted co-ordinating externally provided training, outreach events and conferences, including assisting the department secretaries with travel co-ordination.
• Collated training/outreach requests and assist team members with following the activity request procedure.
• Supported recruitment activities in the department, co-ordinate recruitment milestones and ensure hiring managers have the information required to progress their recruitment campaigns.
• Assisted the creation of resources/flow diagrams to increase awareness of process and support process improvement initiatives.
• Ensured relevant information uploaded to Training/Recruitment SharePoint sites and metadata is kept up-to-date.
• Collated training/outreach activity feedback, summarise and escalate as appropriate
• Championed and share best practice, to promote respect, inclusion, and opportunity across the organisation.
• Ad-hoc administration duties to support process improvement initiatives.

Procurement Data Analyst - West Berkshire Council

(2022-05-09 - 2023-02-28)

• Responsible for supplier set up for Unit 4 Business World (Agresso) in line with Council's category management approach to procurement
• Responsible for trade creditor and Construction Industry Scheme (CIS) suppliers in Main Duties and Responsibilities in Unit 4 Business World,
• maintaining and updating supporting records and ensuring compliance with procurement and legal protocols
• Undertook data analysis of complex datasets and produce outputs in a clear, presentable fashion to senior managers across the Council
• Used a range of Council systems and crosschecking the accuracy of data maintained
• Set up contracts on a variety of Council systems

Finance Technical Officer & Trading Standards Administrative officer - West Berkshire Council, Bracknell Forest Council, Wokingham Council - E-personal

(2021-10-04 - 2022-04-29)

• Provided technical advice and support to internal customers on financial matters.
• Provided consistent information and advice to all.
• Produced Purchase Orders and invoices.
• Assisted in the development of procedures, QMS and software upgrades with new technology and equipment.
• Produced and format a range of documents, including letters, reports, minutes and presentations, ensuring that they are accurate and well-presented meeting specifications and deadlines.
• Maintained and update files and records, including those of a highly confidential nature such as personal details and business information using existing systems and processes and ensuring accuracy and security of information.
• Updated Excel spreadsheets and CRM systems with customer information
• Spoke to Customers to confirm whether or not they are still trading
• Ensured that data was kept up to date for future use
• Data Entry in house systems and MS systems

Data and Admin & project support; Support worker - Various companies

(2014 - 2021)

From 2014 to 2021 I have worked in various short-Term contracts in Data and Admin & project support I have also worked as a support worker for 3 care companies caring for people with and without capacity and learning difficulties as well as house admin for the clients.