Library Customer Service Officer
Demonstrated success in supporting students, staff, and academic teams across libraries, learning technology, and educational services, using customer-facing support, teaching to deliver digital tools and knowledge management objectives. Support students, and academic teams in the effective use of digital tools, information systems, and learning resources within a university environment. Work at the University of Warwick Library in a customer-facing role where users are helped to navigate digital platforms, access learning resources, and resolve issues while following data protection and service governance.
Known for explaining systems and processes clearly to non-technical users, supporting day-to-day operations, and maintaining accurate records that support reporting and audit needs. Handling regular enquiries, identify user needs, escalate technical or data-related issues, and support service adoption through clear guidance and structured communication. the long-term relationships with peers, senior management, stakeholders, and clients.
Library Customer Services Assistant - University of Warwick Library - United Kingdom
(2025)
As a Customer Services Library Assistant at the University of Warwick Library, I support a large and diverse academic community through front-line information and library services.
Days, I have welcomed and assisted large numbers of prospective students, visitors and staff, ensuring they can access information, services and resources relevant to their needs. Working at the Library Help Desk, I am responsible for responding to a wide range of enquiries through face-to-face interactions, email and online channels. I resolve first-line information requests independently and act as a referral point for more complex enquiries, ensuring users receive accurate, timely and appropriate support. This role has strengthened my ability to analyse information needs, communicate effectively and provide solutions in a customer-focused environment while maintaining high service standards.
SEN Assistant Teacher - Baginton Fields Academy - Coventry
(2025-07 - 2025-12)
Supported children and young people with a range of additional needs, including autism, ADHD and speech and language difficulties, adapting communication and information delivery to meet individual learning requirements. Developed the ability to present information in accessible ways, using visual resources, simplified language and tailored approaches to improve understanding and engagement. Built positive and trusting relationships with pupils, staff and families, creating an inclusive environment where individuals felt supported and confident to participate.
This strengthened my communication, customer service and interpersonal skills when working with people from diverse backgrounds and with varying information and learning needs.
Team Lead - SNSG Security Services - Birmingham
(2025-01 - 2025-10)
I provided front-line customer service support to University of Warwick library patrons, ensuring compliance with library policies while fostering a welcoming, safe, and inclusive environment. I conducted daily staff briefings to set priorities, communicate expectations, and align team objectives with library service standards and operational goals. I supervised and guided security staff, providing mentorship, monitoring performance, and ensuring adherence to professional conduct and safety protocols.
Residential Support Worker - Beacon Childcare Ltd - Birmingham
(2023-08 - 2024-12)
Supported children and young people in a residential care setting, promoting their wellbeing, independence and emotional development through person-centred support. Built positive relationships with vulnerable children, helping to create a safe, supportive and stable environment. Maintained accurate records, completed documentation and communicated relevant information to colleagues, demonstrating attention to detail, confidentiality and professionalism when handling sensitive information.
Supported medication administration processes in accordance with policies and procedures, ensuring accurate record keeping and safe practice.
Clinical Support Workers (CSW) - Russell's Hall Hospital - Dudley
(2023-05 - 2023-07)
Assisted with nursing care such as washing, dressing, toileting, and feeding patients. Updating patient records, monitoring fluid balance, and testing samples and Implemented care plans for individuals with complex needs, learning disabilities, or mental health challenges.
Educational Sales Advisor - Learn Africa Publisher (formerly Pearson Longman)
(2018-01 - 2022-10)
I have 13 years of sales and marketing experience of promoting the organisation's educational products and services to schools, educational institutions and prospective customers, building positive relationships and identifying opportunities to increase awareness and engagement. One of my primary functions is to communicate product information clearly and effectively, tailoring presentations and recommendations to meet the needs of different audiences. I supported marketing campaigns by promoting educational resources through direct engagement, outreach activities and customer interactions to the school owners, bookshops and public libraries.
Provided accurate information and guided customers through available products and services, ensuring a high standard of customer service. The company’s resources were made available to the customers Having developed a strong understanding of customer needs through active listening, market research and regular communication with stakeholders, I used this information to make informed recommendations and improve customer engagement.
Project Coordinator - Natriny Primary School
(2014-11 - 2024-12)
Played a central role in building the institution from the ground up. This included establishing the school’s structural, administrative, and academic frameworks. I developed and implemented organisational systems, coordinated academic and administrative processes, and ensured that documentation, records, and procedures were created, maintained, and standardised to support long-term institutional sustainability.
I was responsible for planning and managing projects to agreed timelines, producing clear documentation, and ensuring that systems were both functional and accessible to staff and stakeholders
Safeguarding Assistant - Natriny Primary School
(2009-09 - 2014-10)
Senior Sales Representative - Learn Africa Publisher
(2014 - 2017)
Sales Representative - Pearson Longman - Lagos
(2009 - 2014)
MSc. - Information Resources Management (MIRM) - Babcock University (2014-01)
Harvard VPAL Cybersecurity: Managing Risk in the Information Age - Harvard University (2025-01)
