Jamil Ijaiya

I possess exceptional customer service skills and the ability to deliver excellent client experience and satisfaction. I am 21 years old and being a people person, I have a strong interpersonal and communication skills, both verbal and written and can also interact effectively with diverse groups of people. I am team player with the ability to respond efficiently and effectively to the needs of the customers.

FOOD & BEVERAGE ASSISTANT at DRAGONFLY HOTEL (2026-06 – 2026-09)

I worked across reception, bar and restaurant operations, demonstrating strong versatility and the ability to manage multiple responsibilities simultaneously. I frequently worked independently on shifts, efficiently balancing front-of-house, customer service and hospitality duties all by myself while maintaining high service standards and providing friendly and professional customer service. I was quickly recognised as a valued and reliable team member, regularly training new staff members while managing my own hospitality duties.

All of this demonstrates my strong communication, organisation, time management and problem-solving skills within a fast-paced hotel and bar environment.

WAREHOUSE OPPERATIVE at RELAY (2025-10 – 2026-04)

RELAY is a delivery company that packages and sorts parcels as well as delivering.

• I consistently delivered exceptional customer service and maintain a professional and courteous relationship with the Client.
• Interacted with delivery teams and pick up drivers to make sure everything went smoothly.
• I ensured approved documentation is accurately completed and authorised where necessary.
• Maintained a high level of housekeeping in line with Company standards.

RESCUE CO-ORDINATOR at CALL ASSIST LTD (2021-02 – 2023-08)

Call Assist is a vehicle rescue company which provides products and services for customers. I had multiple roles, such as 'Mentor', 'VCM - Vulnerable Customer Monitor', 'Euros/HNW - High Net Worth'. Most of my roles speak for themselves, such as 'Mentor' and 'Vulnerable customer monitor' and all these roles have helped me develop and gain skills to improve my customer service skills. Working with Call Assist for almost 2 years helped me to deal with stressful and difficult situations and be able to resolve such situations if they arose.

At Call

Assist I was a trusted and valued colleague, I mentored new staff and monitored how they dealt with situations and taught them how to improve, to provide the best customer service possible.