Barista/Shift Leader
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As a Shift Leader at Caffè Nero, I'm responsible for ensuring every customer experiences the perfect blend of quality coffee and exceptional service. I manage a team, balancing high standards of operational efficiency with a welcoming, energetic atmosphere. From overseeing daily store operations to training and coaching baristas, I lead by example and focus on maximising team potential.
My role also includes managing inventory, maintaining product quality, and solving challenges on the fly while keeping things running smoothly during peak hours. Whether it's crafting the perfect espresso or creating a positive work environment, I'm all about making the Caffè Nero experience unforgettable for both customers and staff.
Barista/Shift Leader - Caffè Nero - London, Greater London
(2023-08)
As a Shift Leader at Caffè Nero, I'm responsible for ensuring every customer experiences the perfect blend of quality coffee and exceptional service. I manage a team, balancing high standards of operational efficiency with a welcoming, energetic atmosphere. From overseeing daily store operations to training and coaching baristas, I lead by example and focus on maximising team potential.
My role also includes managing inventory, maintaining product quality, and solving challenges on the fly while keeping things running smoothly during peak hours. Whether it's crafting the perfect espresso or creating a positive work environment, I'm all about making the Caffè Nero experience unforgettable for both customers and staff.
Dark kitchen / bubble tea barista - Conjure Group Ltd - London
(2022-07 - 2023-01)
Working in a dark kitchen has given me insight on how different the work environment would be when not interacting with customers. I worked with frozen yogurt, create bubble teas and package organic drinks and little moons ice creams.
Care Worker - Capital Homecare
(2021-04 - 2021-10)
When I first started my work experience as a care worker by looking after the elderly, I did not think much of it. As time went past, I was able to make relationships with my clients and adjust myself to their needs, receiving lots of complements for my competence and kindness
Sales Assistant - Wilko - London, Greater London
(2020-01 - 2021-02)
I accumulated sales by not only engaging in generic conversations with customers but making sure that stock was replenished. I answered customer's queries on the phone, operated tills as well as online orders, completed night shifts/ evening shifts, and aided customers with helpful information regarding Wilkos products and services during the covid pandemic.
Sales Assistant, Boots the Chemist - Boots - London
(2018-09 - 2019-09)
I was able to learn so much from my colleagues and peers about customer satisfaction. This was the first time I had a real insight to what customer service was like and to be honest, it really was not that easy. Yet I slowly let customer service become more natural to me and by doing that, I was able to give the best service to any individual that walked into the store.
Bachelor's degree - Accounting and finance (2023-10)
A-Level or equivalent (2020-09 - 2022-06)
GCSE or equivalent (2015-09 - 2020-07)
