Jake Taylor

High-volume, results-driven retail professional with over eight years of experience marked by a proven track record of stepping up into shift leadership and driving commercial KPIs. Known for being the go-to professional who steps up in the absence of senior management. Brings a highly collaborative leadership style focused on coaching and development. Experienced in resolving complex customer escalations with premium care and driving operational efficiency on the shop floor.

Shift Leader - Playmobil - Ashford Designer Outlet

• Directly supervised floor operations during high-pressure peak trading shifts
• Motivated teams of five
• Combined immaculate visual merchandising with proactive stock management
• Ensured team consistently hit and exceeded weekly sales targets
• Personally onboarded and trained eight new team members
• Accelerated team member productivity and elevated service standards