Jan Wright

Arranging visits for the client/structural engineers/contractors/and relevant bodies that need to inspect properties when fire/flooding or structural issues are highlighted. Arranging with contractors/fencing companies for heris fencing to be erected around unsafe structures. Ensuring that all relevant safety notices/warning signs are visible and in place around unsafe structures.

Resident Liaison Officer - MEARS - Milton Keynes and Peterborough

(2015-09)

• Arranging visits for the client/structural engineers/contractors/and relevant bodies that need to inspect properties when fire/flooding or structural issues are highlighted.
• Arranging with contractors/fencing companies for heris fencing to be erected around unsafe structures.
• Ensuring that all relevant safety notices/warning signs are visible and in place around unsafe structures.
• Arranging for any asbestos that needs to be removed before works commence.
• Arranging for soil holes to be dug.
• Arranging for CCTV drainage surveys to be carried out.
• Arranging for annual monitoring for movement around properties to be carried out.
• Keeping the resident updated with the finding of reports and what the course of action will be.
• Being on site when works are being carried out.
• Ensuring that disruption is kept to a minimum when works are being carried out.
• Rectifying issues that residents/contractors may have when works have commenced.
• Making appointments with residents that are due to have their bathroom replaced.
• Taking measurements of the bathroom/wet room and sketching a rough design.
• Ensuring that the resident understands works that are due to be carried out at their property regarding scope of works, duration of works etc.
• Being onsite when works are due to commence to ensure that there are no issues.
• Visiting site daily to make sure works are being carried out satisfactorily.
• Making appointments with residents to have their kitchen inspected by a kitchen designer and myself.
• Ensuring that the resident understands works that are due to be carried out at their property regarding scope of works, duration of works, limitations of cooking etc.

Gas Planner - MEARS - Milton Keynes

(2016-05 - 2018-09)

• Day to day planning of gas servicing with engineers.
• Ensuring that annual gas servicing in council accommodation is compliant.
• Making appointments with residents for gas servicing/works that are needed to be carried out.
• Planning routes for gas engineers.

Office Administrator - MEARS - Blisworth

(2015-03 - 2016-01)

• Dealing with residents from Northampton Council accommodation either face to face or by phone.
• Dealing with the client (Northampton Partnership Homes) at all levels.
• Dealing with contractors – builders, scaffolders and any other engineer used in refurbishment works.
• Typing letters to residents/client and contractors regarding forthcoming works.
• Updating spreadsheets regarding works.
• Dealing with complaints.
• Ordering of materials and skips.
• Making appointments to see residents for pre-visits and snagging works.

Administrator - Starlab - Milton Keynes

(2014-12 - 2015-02)

Temporary contract

• Processing customer invoices on the computer systems.
• Answering customer queries
• Filing and data entry

Transport Administrator - Office Depot - Northampton

(2011-05 - 2014-01)

Site-Closure

• To engage all external and internal customer by communicating in a friendly and professional manner.
• Liaise with warehouse and other Office Depot DC's
• Call off customer picks and paperwork or other appropriate duties supporting the warehouse, as required.
• Booking in deliveries and assembly with customers
• Answering and responding to all incoming calls in a prompt and polite manner.
• To ensure that any internal/external customers queries or concerns are dealt with in a professional, friendly and courteous manner, following the relevant company guidelines
• Providing warehouse support when required including FLT

Transport Administrator - Chesapeake - Northampton

(2008-09 - 2011-04)

Site-Relocation

• Routing of the 20 vehicle fleet based upon customer requirements
• Fleet monitoring including, inspections, MOT and any insurance claims
• Raising and printing picking orders for the warehouse
• Purchasing responsibility for all onsite consumables

Engineering Administrator - Atkins - Northampton

(2001-01 - 2008-09)

• Liaise with major utility companies to confirm the whereabouts of main lines
• Liaise with road teams with work plans and drawings
• Assist engineers with planning projects

Paramedic - Two Shires Ambulance Service - Northampton

(1989-10 - 2000-12)

• Relocating elderly and infirm patients between home and hospital
• Attending incidents and accidents of the general public
• HDU transfers.

A-levels - English language - Booth Lane Adult College (1990-09 - 1992-01)

O-levels - English Language, English Literature, Geography, Office Practice and typing - Northampton School for Girls (1974-09 - 1976-06)