Tiggy Whyte

Very motivated and professional person, with a strong work ethic and a commitment to delivering high standards. Extensive experience across client service, administration, and team support, with the ability to work confidently both independently and as part of a team. Diverse career background offering a flexible and adaptable approach, supported by strong organisational and communication skills.

Known for understanding customer needs and delivering tailored solutions, building positive relationships along the way. Enthusiastic attitude and approachable nature with professionalism and a sense of humour in the workplace while consistently achieving strong results.

Client and Public Liaison Manager (incorporating reception desk) - Triovet Independent Veterinary Practice - March

• Creating new, and maintaining current client accounts, ensuring accuracy and confidentiality of records
• Managing detailed medical appointment bookings, coordinating schedules efficiently to meet client and practice needs
• Overseeing the practice's social media presence, developing and executing competitions and promotional campaigns to increase engagement
• Redesigned and successfully launched fully updated website, improving user experience and online visibility
• Proactively identifying and securing new business opportunities to support practice growth
• Delivering high standard of client care, maintaining positive experience while supporting and reassuring pets before and during treatment
• Managing both in-house and remote communications, consistently monitoring and responding to emails and messages in timely and professional manner

Library and AR Reading Co-ordinator - Burrowmoor Primary School - March

(2014-06 - 2021-04)

• Nurturing and encouraging children with their reading in entertaining and motivating ways
• Supporting teaching staff and senior management team with class and pupil reading growth
• Advising parents and carers on their child's reading development and creating 'from school to home' reading programs and providing key data to the SLT and the Academy Trust
• Making reading fun for children whilst supporting their adults to continue growth
• Running biannual lucrative book fairs and facilitating school reading events (World Book Day, reading celebration parties etc)

Customer Liaison Manager - Cowles Technology Consultants Ltd - Milton Keynes

(2000-07 - 2003-08)

• Management of customer relationship & expectations, sales, accounts & administration
• Technical author and software trainer
• Liaison with account executives, operational managers, technical and support staff, including facilitation of meetings

Company Liaison Officer and Trainer - Sheridan Systems Ltd - Milton Keynes

(1997-09 - 2000-07)

• Facilities Management
• Market and public relations influence
• Company procedures formulation incorporating and providing internal issues advisory service
• Creating and presenting various IT database system training courses
• Giving personalised follow-up training sessions to delegates
• Working with programmers and customers to develop bespoke databases
• Liaising with Local Authorities, private corporations and consultants to provide the best dedicated delegate service

Temporary contracts and freelance training - Various - London and Milton Keynes

(1996-10 - 1997-09)

Due to a move to a different location, undertook short term contracts including office and administration management, customer care projects, recruitment and providing inter-personal skills training

Client & Course Supervisor / Student Counsellor - The Financial Training Company Ltd - London

(1995-06 - 1996-10)

• Ensuring all office procedures were executed by small team of administrators
• Public relations and marketing advisory
• Working with students, their employers and internal customers
• Counselling students (one-to-one and leading study groups)

Head of Training Administration and PR - Sedgwick Ltd - Norwich and London

(1990-03 - 1995-05)

• Running daily operation of training department, responsible for the career development of 2,500 employees and assisting to assess the needs of 3,700 staff across branches
• PR officer in promoting company both internationally and locally, including writing promotional literature, course materials and giving promotional presentations to customers and local business
• Regularly making presentations to internal staff and delivering training sessions to local secondary school students

Company PA and Tele-sales Group Leader - PVS Marketing Ltd - Great Yarmouth

(1988-10 - 1990-03)

• Supervising all office procedures
• Leading small tele-sales team and account management
• Developing and participating with corporate customer promotions

A' Level - English, Biology

O' Level and GCSE - English, Mathematics, Biology, Sociology, Law, Economics, Business Studies, IT Skills, Physics, Food & Nutrition, Child Care