Janah Channel
Warehouse Operative with customer service and educational support experience
About
Motivated and detail-oriented Warehouse Operative with hands-on experience in dispatch picking, quality control, and administrative communication. Since relocating from Morocco to England in 2019 and now holding Indefinite Leave to Remain, I have developed strong organisational and communication skills through both professional and personal responsibilities. Friendly, reliable, and proactive, taking pride in maintaining high standards and supporting team goals.
Eager to further develop skills in warehouse operations, dispatch, and quality assurance, and to contribute positively within a team that values accuracy, efficiency, and clear communication.
Experience
Warehouse Operative - Next
(2022-07 - 2023-08)
Took a career change at Next to broaden skillset and focus on warehouse operations. This position required managing tight deadlines, prioritising tasks efficiently, and demonstrating a strong attention to detail in every aspect of work. Additionally, developed problem-solving skills and collaborated closely with team members to find creative solutions to operational challenges.
- Responsible for picking and dispatching orders, accurately processing stock, and preparing shipments for delivery
- Checked products for defects as part of quality control, ensuring only items meeting high standards were sent out
- Maintained inventory records, restocked shelves, and kept the warehouse organised and compliant with health and safety regulations
- Frequently communicated with the admin team via email to resolve order queries, report discrepancies, and coordinate urgent shipments
Customer Service Assistant - Universal Clothing
(2020-02 - 2021-07)
Provided friendly and attentive customer service in a busy clothing store. Demonstrated reliability, good communication, and a proactive approach to keeping the shop floor organised and welcoming.
- Assisted shoppers with product selection, sizing, and enquiries
- Maintained high standards of store presentation through regular tidying, merchandising, and stock replenishment
- Supported fitting-room supervision and handled basic stockroom tasks
- Contributed to a positive shopping environment by working efficiently and collaboratively with the team
S.E.N Learning Support Worker - Byron Primary School
(2020-10 - 2021-07)
Worked 1-1 with a child with special educational needs. Inclusion played a key role in the child achieving his full potential. This was a challenging role, however skills and professional development excelled in this area.
- Supported child's mobility, health and social needs
- Enabled child to become fully integrated and participate in all classroom activities
Arabic Translator - Byron Primary School
Worked closely with the Head Teacher to provide Arabic translation support, enabling effective communication with parents who faced language barriers. This contribution helped strengthen relationships within the growing Arabic-speaking community in Bradford. During staff shortages caused by COVID-19, was entrusted with classroom support responsibilities, which enhanced confidence and gave valuable hands-on experience in a primary school setting.
Education
Bachelor's degree - Human Science and Literature - Agadir University Ibn Zohr
Level A2 - English
Pass mark - 7 subjects including Maths and Science