Jane Parry

A highly dedicated, resilient and customer-focused professional with a 26-year career history grounded in outstanding service delivery, communication and operational excellence. Having successfully managed a self employed business for 8 years and worked in a high pressure public environment, I possess refined communication, dynamic problem-solving abilities, and the capacity to handle difficult or conflict-prone situations calmly and logically. As a newly qualified level 3 Personal Trainer and Level 2 Gym Instructor I demonstrate a strong commitment to structured learning, self motivation, and adherence to strict rules and wellness protocols.

Eager to bring this diverse, safety-conscious, and people first skill set to Transport for Wales as a Train Manager/Conductor, ensuring safe, punctual and welcoming journeys for all passengers.

Hairdresser and Business Owner - Self Employed

Managed all aspects of public facing business for 8 years.

• Manage all aspects of public facing business, establishing a reputation for absolute reliability, strict time management and exceptional customer satisfaction and retention.
• Act as the primary point of responsibility for health, safety, and environmental cleanliness within the work space. Manage risk assessments and safe chemical handling in accordance with COSHH.
• Deliver regular high quality, up to date communication to clients, manage scheduling, expectations, shifting timelines, and immediate problem solving.
• Effectively handle sensitive client consultations, balancing diverse personalities and maintaining calm control during times of scheduling conflict or unexpected demands.

Hairdresser/Senior Stylist - Salon

Worked in salon environment for 18 years.

• Collaborate closely with a fast pace team environment to ensure seamless business operations and welcoming customer experience for many weekly clients.
• Maintain high situational awareness to handle customer service and complaints, complex requests and stressful busy periods within a polite, logical and structured approach.
• Adhered strictly to salon safety guidelines, sanitation laws, and technical operational procedures.

Part-time Hairdressing Lecturer/Instructor - Further Education College

Instructed, mentored and managed groups of teenagers in a Further Education College setting for 1 year.

• Instructed, mentored and managed groups of teenagers in a Further Education College setting, requiring exceptional leadership, patience and authoritative yet approachable guidance.
• Manage classroom safety and ensure students meticulously follow technical operating rules, regulatory standards and health protocols.
• Deliver clear, structured verbal briefings, tailoring styles to individual student capabilities to foster high retention of complex skills.

Level 3 - Personal Trainer

Level 2 - Gym Instructor

NVQ Level 2+3 - Hairdresser

NVQ Level 2 - Customer Service

Key Skills Level 2 - Working with Others

GCSE - Welsh Second Language

GCSE - English

GCSE - Maths

GCSE - Science Double Award

GCSE - Home Economics and Nutrition

GCSE - Art

GCSE - Drama