Intelligent, hardworking and enthusiastic professional with extensive customer service and administrative experience
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An intelligent, hardworking and enthusiastic person who enjoys the challenge of learning new skills. An organised and efficient worker, a "finisher" who takes tasks to completion. An amiable, courteous and well-mannered team-player who others warm to, making for lasting and productive relationships.
Lettings Negotiator at Chancellors (2025-12 – Present)
As a Lettings Negotiator I engage with applicants and direct them towards suitable rental properties. Using the ImpactNG CRM system I take details from applicants and enter their details into the system. I then direct them towards suitable properties either booking them against open houses for viewings or under individual viewings against various rental properties.
Training sessions have been attended for the new Reapit CRM system in readiness for the system going live in July. Regular communication with landlords to provide client care in relation to their properties and updates on progress with potential tenants. Extensive customer service experience has enabled good service to both tenants and landlords, confirmed by two Lettings Awards won in the first quarter of 2026: the Blue League Lets Award with the most move ins from January to March 2026, and the Ultimate Lettings Consultant Award from January to March 2026.
Various training modules completed in relation to Renters Rights Act. Due to complete the Safe Agent Rent Smart Wales course. Undertaken some manager responsibilities since manager recently left, dealing with landlords and speaking with them about requirements to bring their property to market.
Requested necessary safety critical documentation such as EICR's, Gas Safety Certificates, Oil Boiler services and EPC's. Arranged to send out Authority to Let documents to landlords to bring properties online.
Commercial Administrator/Customer Analyst, MP&L Team at GSM Automotive (2014-07 – Present)
Initially as Commercial Administrator responsible for managing scheduling, general enquiries and transport arrangements for Honda, Cummins and miscellaneous customers. Assuming greater responsibility as Customer Analyst through attainment of a City &
• Guilds Level 2 Diploma in Customer Service. Managing the requirements of an enlarged portfolio of key customers including Bentley, Nissan &
• Renault, McLaren, VW &
• Audi and CNH. Recently taken on responsibility of looking after the Ford account. Developing significant knowledge of GSM products and processes enabling credible and respected communication with key customers, managing the pressures and demands of dealing with such high-profile customers. Carefully managing incoming email and telephone communications ensuring all enquiries are dealt with accurately and promptly. Use of customer portals and IT systems to monitor and respond to customer demand, ensuring all requirements are accurately planned into production. Significant knowledge of domestic and international logistics and customs procedures, managing complex and time-critical requirements. Completed the Customs Declaration Service – Advanced course with The Institute of Export &
• International Trade. This training enabled leading the move of both the Brecon and Witney sites from using the CHIEF system to using the CDS system. Successfully implemented this change and both sites are now benefitting as necessary customs paperwork and exports of goods into the EU has continued. Made a significant contribution to the development and operation of a New Parts Tracker to effectively, speedily and efficiently manage NPI for products supplied to Bentley.
Assistant Store Manager/Acting Store Manager at Rugby Heaven (2012-02 – 2014-07)
Fulfilling all requirements of the Store Manager role - managing 4 members of staff, rota management, stock management, cashing up, store opening and closing, refunds and exchanges, sales targets and reporting operating data to senior management, daily correspondence with other branches, as well as personal contribution to in-store sales and customer interaction.
Home & Leisure Assistant at Morrisons (2007-03 – 2012-02)
Daily interaction with customers, arranging point-of-sale and promotional materials, arranging stock in accordance with planograms, actioning of price changes, returns, goods receipt, liaising with supplier merchandisers. Providing product advice to customers regarding CDs, DVDs, Bluray, Games, Computers, Televisions, CD and DVD players and PAYG mobiles.
Grocery Assistant at Morrisons (2007-03 – 2012-02)
Worked stock to shelves. Dealt with customers. Organised and put to plan special offer ends and side stack units. Kept backstock areas clean and tidy and ensured stock was organised. Faced up and organised shelves.
Checkout Assistant at Morrisons (2007-03 – 2012-02)
Dealt with customers at the checkouts and helped them with their requests. Quickly and efficiently processing items through the till.
Replenishment Staff at B&Q plc (2006-07 – 2007-07)
All aspects of customer service - advising customers on best deals, helping customers with measurements of products and locating the product they need. Facing up products and working stock. Locating and de-locating stock. Safe operation of an electric work assist vehicle.
Field Marketing Representative at Littlewoods Homeshopping Ltd (2006-11 – 2007-01)
Promoting Littlewoods Home Shopping catalogue through door-to-door cold-calling and in shopping precincts, working to targets. Required good people skills and selling skills.
Sales Assistant at Boots Chemist (2005-09 – 2006-07)
All aspects of customer service; till work (handling cash and cards), product advice to customers, assisting with customer service enquiries. Maintaining good order in stock room and product display areas.
Apprentice Joiner at David Rees Joinery (2005-02 – 2005-08)
Worked with woodworking machinery and hand tools, learning a comprehensive array of woodworking techniques.
Carpentry Trainee at Carillion Construction Training Ltd (2004-10 – 2005-02)
Working in a training school environment, received carpentry training and learnt how to use these skills in conjunction with other trades.
Customer Service Level 2 Diploma in Customer Service – Talk Training
Customs Declaration Service – Advanced Course in International Trade – The Institute of Export & International Trade
Intermediate Excel Course in Excel – BPI Consultancy Ltd
QCF 2 Retail Skills in Retail
Construction Awards Alliance in Construction – Cskills and City & Guilds
