Jason Ridout

I have spent most of my career in IT Computer Operations where I have controlled global financial systems and handled critical data for companies such as IBM, HSBC, Barclaycard and Visa. I earned a reputation amongst fellow workers and managers for producing high quality work in a risk-averse environment, where a small mistake could have large repercussions for the company. I am hard working and have a very keen eye for detail, attributes which have often led to me being chosen to carry out specific tasks ahead of more experienced colleagues.

I can maintain a high level of concentration over a long period of time allowing me to complete monotonous tasks successfully. I have gained customer service experience in the Helpdesk, Retail and Public Transport sectors and I am accustomed to working shifts including weekends, nights and Bank Holidays. I enjoy contributing to a team and regularly respond to text messages requesting overtime cover at short notice.

I am seeking a new role due to redundancy where I hope to leverage my extensive skills and experience.

I have previously set up my own limited company to work as an IT contractor.

In 2014 I left HSBC, sold my house and moved to the South East to pursue a career as a Train Driver. I passed a series of psychometric tests which focus on observation, concentration and trainability for rules and procedures. I was delighted with this achievement as only 1 in 400 applicants are successful. I spent an extended period waiting in a talent pool but unfortunately this opportunity never came to fruition and I returned to IT in 2018.

I recently spent 6 years refurbishing a Grade II listed thatched house where I overcame many challenges. I had to research the correct traditional renovation methods and navigate the complicated Listed Building Consent process.

Site Reliability Engineer at IBM (2023-03 – 2026-06)

• Actioned changes and responded to incidents relating to batch scheduling on mainframe systems
• Individually responsible for Finance Month End scheduling
• Updated calendars across multiple systems in December to maintain successful processing for the New Year
• Liaised with colleagues and support teams across the world to identify efficiencies and resolve problems
• Updated and resolved relevant tickets
• Provided out of hours support as part of the Standby rota
• Created and maintained documentation detailing operating procedures
• Performed role remotely and participated in meetings via Teams

Warehouse System Support Analyst at Next (2018-07 – 2023-03)

Hired into a brand new role to provide bespoke support to the distribution warehouses. Performed this role alone with complete autonomy.

• Monitored the flow of parcels across the warehouse estate
• Monitored dashboard and responded to any alerts displayed
• Handled calls ranging from resetting a password to failures of large scale equipment such as conveyors and sorters
• Identified and actioned 2nd line fixes and escalated to 3rd line support where necessary
• Created around 500 documents detailing how the IT infrastructure integrated with the sorting and packing hardware
• Wrote reports showing the timeline of incidents and the recovery actions taken
• Performed Root Cause Analysis and used the learnings to identify efficiencies
• Sent out SMS updates to business critical incidents at regular intervals
• Worked a permanent 12 hour night shift on a 4 on 4 off pattern

Computer Operations Technician at HSBC (2011-05 – 2014-10)

• Managed and recovered IT systems, network infrastructure and services in accordance with agreed business service levels
• Continually monitored alerting screens and responded to messages and alarms in a timely fashion
• Carried out highly technical tasks to satisfy scheduled weekend maintenance requirements, involving the movement of services across multiple systems to maintain 24x7 availability
• Manipulated critical data over the course of a twelve hour shift, requiring a high degree of concentration and accuracy
• In the event of a disaster implemented emergency procedures whilst remaining calm
• Created reports detailing incidents from initial reporting to resolution and escalated any service impacting issues to shift management
• Built constructive relationships with colleagues both inside and outside own team to benefit service delivery
• Curated hundreds of documents relating to operating procedures and recovery actions

Computer Operations Technician at Total Systems (2010-05 – 2010-11)

Computer Operations Technician at Freemans Grattan Holdings (2001-04 – 2010-05)

GCSE in Maths, French, Social Studies, English Language and Literature

City & Guilds certificate in Retailing – Roger Worth Training

ITIL V3 Foundation Certificate in IT Service Management