Jay Mistry

Multifaceted and results-oriented professional with 8+ years of proven experience in credit risk management, loan underwriting, document verification, and quality control. Skilled in managing high-volume credit assessments, operational processes, and compliance reviews for both financial and FMCG sectors. Known for strong decision-making, accuracy, and cross-functional collaboration.

Currently working in the UK with demonstrated adaptability and progression from operative to quality control roles. Proficient in Salesforce, APS, FinOne, and LOS platforms.

Quality Controller at Little Moons Ltd. (2026-04 – Present)

• Promoted from operative to quality control role for maintaining exceptional production standards.
• Conduct daily quality checks, ensure food safety compliance, and maintain hygiene protocols.
• Oversee product inspection, report discrepancies, and collaborate with supervisors on compliance issue
• Supported order-based food preparation and packing tasks prior to promotion.

Quality Controller (Promoted from Operative) at Taiko Foods Ltd. (2024-03 – 2026-03)

• Promoted from operative to quality control role for maintaining exceptional production standards.
• Conduct daily quality checks, ensure food safety compliance, and maintain hygiene protocols.
• Oversee product inspection, report discrepancies, and collaborate with supervisors on compliance issues.
• Supported order-based food preparation and packing tasks prior to promotion.

Administration Assistant at Matthew Clark (Wholesale) (2023-11 – 2024-03)

• Managed administrative responsibilities including customer data entry, filing, and general support.
• Handled goods-in/goods-out processes, returns management, and supplier coordination for booking orders.

Packing Operative at Charlie Bigham's Food Production (2023-08 – 2023-11)

• Supported food packing based on daily production goals.
• Ensured cleanliness, damage control, and proper item labeling in compliance with hygiene standards.

Branch Credit Manager at IDFC FIRST Bank (2022-12 – 2023-06)

• Led branch-level credit appraisal and risk evaluations for secured and unsecured loan applications.
• Enhanced operational efficiency in approval and collection processes by over 100% in 6 hours.
• Created SOPs, managed KPIs, and reviewed performance metrics with department heads.
• Utilized Salesforce and FinOne for credit scoring, loan approvals, and document verification.

Assistant Credit Manager at Aye Finance Pvt. Ltd. (2020-07 – 2022-10)

• Conducted end-to-end credit underwriting, personal discussion visits, and CAM preparation.
• Reviewed loan applications using APS and LOS, and verified compliance with internal risk policies.
• Delivered insights on customer credibility to senior stakeholders and collaborated with operations teams.

Branch Credit Officer at Aavas Finance Ltd (2020-02 – 2020-07)

• Executed KYC checks, loan documentation, and training for customers.
• Led disbursement processes and ensured adherence to risk and verification standards.

CPA Executive at ICICI Bank Ltd (2018-01 – 2019-12)

• Processed loan documents and conducted business verification through Tele PD.
• Managed complete disbursal workflows and documentation accuracy.

Operations Assistant Manager at Accenture India Solutions (for Janalakshmi Financial Services) (2015-01 – 2017-10)

• Performed background verification, credit file appraisals, and post-disbursement checks.
• Supported credit and operations teams to improve document workflow and compliance metrics.

MBA in Accounting and Finance – Sikkim Manipal University

Bachelor of Commerce in Accounting & Finance – Maharaja Sayajirao University