IT SUPPORT (Helpdesk)/Customer Service - STERLING BANK - Lagos-Nigeria
(2010-01 - 2012-12)
- Bank account opening for customers
- Bank cards application and issuance for customers
- Re-activations bank accounts for customers
- Calls and complain handling
- Receiving and responding to general enquries
- Switching on bank server every morning
- Configuration of new system (desktop and laptop) brought to the bank
- Updating of all computer systems anti-virus
- Monitoring and maintaining computer systems and network
- Setting up new accounts for users
- Reparing and replacing equipment as necessary
- Taking of inventory of all IT equipment in the bank
- Attending to bank users basic software and hardware problems
- Maintaining a log of any software or hardware problem dectected
- Escalating complex IT problems to appropriate IT Vendors
- To arrange for external technical support where problem cannot be solved in house
- Responding to enquiries from users and help them resolve any hardware and software problems
CUSTOMER SERVICE ADVISOR/COMPLAINT HANDLER - PIXEL CARGO AND LOGISTICS - Aberdeen Scotland
(2013-06 - 2015-12)
- Handling of customer complaints
- Carrying out end to end review of complaints considering all available evidence and data to determine credibility and strength in making a decision on complaint in light of the regulatory and company requirement
- Provide accurate information in professional and helpful manner by collecting and assessing relevant data and information from different systems
- Effectively maintain and manage a portfolio of cases to ensure our customers receive full support throughout their complaints journey
- Analysing, reviewing and resolving customer complaint
- Preparing product or service reports by collecting and analysing customer information
- Complying with guidelines to make effective decision
- Following up complaint to ensure resolution
- Attracts potential customers by answering product and service questions. Also suggesting information about other products and services
- Using various systems to update/maintain and create new records for customers
- Delivering top quality and excellent customer service in accordance with company rules and procedures, ensuring that all complaints are resolved or progressed within industry time frames
- Ensuring customers details are up to date while keeping adequate records of all information and calls
INFORMATION ADVISER (Contact Centre) - JOURNEY CALL-ESP GROUP (Search Consultancy Limited) - 3 James Chalmers Road, D11 3LR Arbroath Scotland UK
(2019-09 - 2019-10)
Handling and dealing with customer's queries from all part of the UK about NATIONAL RAIL CARD
- Verifying customers account information
- Processing replacement for lost or damaged rail cards
- Taking card payment and processing application for new rail cards
- Handling and dealing with general customer's complaint and issues
- Renewing old or expired railcards
- Sell products and services
- Giving accurate and detailed advice to customers on what product to choose and use. (Advising customer the particular products and services that suits them)
TAX ADVISOR/ANALYST - HER MAJESTY REVENUE AND CUSTOMS (HMRC) - SIDLAW HOUSE 4, Explorer Road, Technology Park, DD2 1DX Dundee Scotland UK
(2019-10)
- Verifying customer details by ensuring security questions are asked and passed
- Providing accurate and detailed information to customer as regarding Child tax credits and Working tax credits
- Carrying out and updating tax credits changes for customer regarding: Childcare changes (Adding and Ending childcare), Bank details, House Address, Work details and Hours worked, Contact details (phone number, email etc)
- Checking and confirming tax credits customer weekly/monthly payment details
- Carrying out annual tax credits renewal award for customers
- Checking tax credits overpayment for customers
- Analysing how and when tax credits overpayment happens to customers
- Proffering solution to customers overpayment
- Escalating complex overpayment
- Verifying customer details thoroughly by ensuring security questions are asked and passed
- Carrying out self assessment registration for customers (Unique Tax Reference Number registration)
- Re-setting customer's online personal tax account password
- Re-activating dormant self assessment account /UTR number
- Giving detail explanation for late penalty filing for tax return
- Cancelling late penalty fine for tax return
- Assisting customers to do their tax returns
- Assisting customer to register online for their personal tax account
- Explaining and calculating tax calculations (SA302)
- Issuing Tax calculation copies to customers
- Carrying out and updating digital changes made online by customers
- Giving out tax credits and self assessment advise and analysis via webchatting
- RLS-(Returned Letter Service) Tracing new address (using customer's information) for customer for post/mail that has been undelivered due to wrong address
DEBT MANAGEMENT ANALYST - HER MAJESTY REVENUE AND CUSTOMS (HMRC) - Dundee Scotland UK
(2021-01)
- Debt Resolution Officer
- Debt Enforcement Officer (Case Review)
- Debt Enforcement Officer (Tax Collector)
ENFORCEMENT AND INSOLVENCY OFFICER - HER MAJESTY REVENUE AND CUSTOMS (HMRC) - Dundee Scotland UK
