Jeffrey Sunday

Versatile and organised professional with a background spanning civil engineering, care services, care coordination and customer service. Experienced in supporting operational delivery, coordinating people and activities, maintaining accurate records, communicating with stakeholders and resolving customer issues. Brings strong project planning, problem-solving, analytical and communication skills, with practical experience across construction and service-focused environments.

Comfortable working independently or collaboratively in fast-paced settings and committed to maintaining high professional standards.

Auditor at Marbill Care Consulting (2023-11 – Present)

• Perform regular audits of customer success processes, procedures and customer interactions.
• Review customer feedback, support tickets and case studies to identify trends and areas for improvement.
• Analyse customer success metrics and KPIs to evaluate the effectiveness of current strategies.
• Identify patterns and insights that inform improvements to customer success practices.
• Recommend and implement process improvements based on audit findings and data analysis.
• Prepare detailed reports on audit findings, including actionable recommendations, and present results to senior management.
• Work with customer success managers and other departments to maintain alignment with customer success goals.
• Ensure customer success practices follow company policies, industry standards and regulatory requirements.

Customer Success Agent / Auditor at Marbill Technologies (2023-06 – Present)

• Build and maintain profitable relationships with key customers while supporting their ongoing needs.
• Resolve customer complaints by actively listening, analysing problems and providing effective solutions.
• Manage inbound customer enquiries through email and live chat with professionalism and empathy.
• Handle a high volume of support tickets while meeting response-time and resolution targets.
• Guide customers through product use and troubleshooting using strong product knowledge.
• Use CRM programmes to conduct business reviews and maintain customer information.
• Support customer growth through appropriate upselling and cross-selling opportunities.
• Meet with managers and internal stakeholders to support strategic planning and customer-focused initiatives.

Senior Site Engineer at ENL Consortium Limited (2020-01 – 2025-06)

• Monitored engineering projects and identified areas and processes requiring improvement.
• Assessed project scope and requirements to support accurate design and delivery decisions.
• Controlled engineering activities to maintain work standards, timelines and quality assurance targets.
• Worked closely with site engineers on road and interlocking projects.
• Estimated material costs and sourcing requirements to support project feasibility and planning.
• Coordinated with contractors, project owners and other stakeholders to gather information and resolve issues.
• Managed elements of capital budgets for engineering and maintenance projects.
• Completed projects in line with agreed schedules and budgets while supporting project leadership.
• Produced 2D and 3D designs using AutoCAD and supervised contractors and labourers during project execution.
• Implemented safety and accident-prevention measures and monitored compliance with design and safety standards.
• Inspected equipment and monitored project progress to maintain functionality and timely delivery.

Care Coordinator at Vaxam Care Services (2018-11 – 2020-03)

• Coordinated day-to-day care activities and communicated with colleagues to support effective service delivery.
• Supported the organisation of care services and helped ensure service-user needs were communicated and addressed.
• Maintained clear records and communicated relevant information to support continuity of care.
• Worked collaboratively with care staff and other stakeholders to support safe and organised care provision.
• Responded professionally and empathetically to service-user needs and day-to-day care-related issues.

Care Assistant at Vaxam Care Services (2018-04 – 2018-11)

• Supported service users with day-to-day care needs while maintaining dignity, respect and a person-centred approach.
• Provided practical support and responded appropriately to individual needs and preferences.
• Maintained clear and accurate records and communicated relevant information to colleagues.
• Worked as part of a care team to support safe, organised and respectful care delivery.
• Helped identify and respond to day-to-day issues affecting service users and reported concerns appropriately.

Engineering Intern at Edo State Ministry of Works (2017-06 – 2017-12)

• Assisted with engineering calculations, design drawings, preliminary cost estimates and site visits.
• Reviewed blueprints, drawings and sketches to support project planning and delivery.
• Communicated with engineers and contractors regarding methods to improve processes and performance.
• Acted as a liaison between the site engineer and contractors and assisted with departmental administrative duties.
• Complied with government and corporate safety policies and regulations.

Engineering Intern at Edo State Ministry of Works and Infrastructure (2012-08 – 2012-12)

• Assisted with engineering calculations, design drawings, preliminary cost estimates and field visits.
• Provided engineering support during the commissioning phase of projects.
• Communicated with engineering teams and contractors to support process and performance improvements.
• Served as a liaison between the site engineer and contractors and assisted with administrative duties.

Bachelor of Engineering (B.Eng.) in Civil Engineering – Ambrose Alli University (2015-01 – 2018-11)

National Diploma (ND) in Civil Engineering Technology – Federal Polytechnic Auchi (2012-01 – 2013-10)

High School Diploma / GED – High School