Senior Technical Writer | Knowledge Architect - PSI - UK
(2026-02)
- Lead documentation and knowledge design for the PSI Item Banking Platform, creating clear, task-focused guidance for complex assessment, item banking, authoring, and administration workflows.
- Partner with Product, Development, Application Support, and assessment SMEs to capture specialist knowledge, resolve ambiguities, and translate complex functionality into practical guidance for customers and internal teams.
- Develop help content, process documentation, and workflows to support consistent platform use.
- Identify documentation, usability, terminology, and process gaps, contributing to continuous improvement of customer support and the product experience.
- Establish information architecture, terminology, content standards, and reusable publishing practices in Aha! Knowledge, improving consistency, findability, and scalability.
- Develop AI-assisted workflows that accelerate source analysis, knowledge capture, SME review, and production of accurate, reusable product content.
Senior Instructional Designer | Lead Technical Editor - Salesforce - UK
(2020-10 - 2025-11)
- Designed technical learning paths, multimedia content, and hands-on challenges for developer, administrator, and business-user audiences across industry cloud solutions.
- Turned complex product concepts, data models, and configuration steps into clear training modules.
- Mentored and enabled writers and instructional designers, providing editorial and instructional leadership across large-scale learning initiatives.
- Built reusable templates, assessments, and instructional frameworks adopted across global teams.
- Partnered with engineers, product managers, and content strategists to create scalable, accurate training aligned with release cycles.
- Introduced AI-supported workflows to streamline training updates and improve accuracy.
Senior Curriculum Designer - Vlocity (acquired by Salesforce) - UK
(2017-12 - 2020-10)
- Developed eLearning courses, simulations, videos, and ILT materials for enterprise cloud applications.
- Built instructional assets spanning animation, screen-based walkthroughs, and hands-on practice.
- Worked with SMEs to transform domain-heavy industry logic into effective learning experiences.
- Led the migration of training content to Salesforce Trailhead and Partner Learning Camp platforms, aligning structure and standards.
- Improved instructional processes, templates, and modular learning architecture.
Lead Technical Writer - Sigma Systems - Cwmbran, UK
(2011-05 - 2017-11)
- Managed a team of technical writers, allocating work, reviewing deliverables, coaching colleagues, managing documentation schedules, coordinating releases, and establishing team processes.
- Led the development of comprehensive technical documentation, including advanced developer, implementation, and system-integration guides.
- Managed the product terminology base and ensured the accuracy of UI labels and instructional text.
- Developed content standards, templates, and review processes for global teams.
Senior Technical Writer, Process & Compliance - Horizon Nuclear Power - Gloucester, UK
(2010-03 - 2011-01)
- Created policies, procedures, and compliance documentation for regulated nuclear operations, with input to the broader information architecture.
- Worked within controlled-document workflows and adhered to ISO/BSI standards, ensuring accuracy, traceability, and version control across critical content and review channels.
- Partnered with project managers and regulatory owners to establish review procedures, documentation standards, and compliant content structures.
Senior Technical Writer, Research Support - Microsoft Research - Redmond, WA, USA
(2008-10 - 2009-06)
- Curated digital content portals for distributed research and engineering teams, supporting the publication of fast-moving, data-driven scientific work.
- Maintained structured documentation libraries, versioning, and the organisation of digital assets to ensure accuracy and traceability across research outputs.
