Jenna Samara

I am a second year Business Management with Marketing student at Royal Holloway with experience across education, healthcare, hospitality and professional banking environments. These experiences have allowed me to become a confident communicator with strong interpersonal, organisational and teamwork skills.

Medical Counter Assistant

(2023-02 - 2024-07)

• Provide top-tier customer service, address patient inquiries, and ensure medication accuracy.
• POS systems for pharmaceutical transactions, manage financial transactions.
• Engage in upselling relevant healthcare products and ensuring compliance.
• Show expert knowledge of medical and healthcare products to aid patients effectively.
• Collaborate with the healthcare team to keep a welcoming and organised pharmacy environment.

Front of the house restaurant - Bunchies

(2025-03 - 2025-06)

• Communication Skills- Clear and confident speaking with customers, taking orders, and relaying information to the kitchen. Listening actively to customer needs or complaints and responding appropriately.
• Customer service- Ensuring a positive dining experience, which involves patience, friendliness, and quick problem-solving skills. And handling difficult or dissatisfied customers professionally.
• Team work- Coordinating with kitchen staff, other servers, and management to keep smooth service. As-well as supporting team members during busy periods.
• Multitasking and time management- Managing multiple tables, orders. And tasks simultaneously typically under time pressure.

Summer schoolteacher assistant

(2025-07 - 2025-09)

• Communication Skills- Explaining complex ideas clearly and simply. Adapting your communication style for different age groups or language abilities. Listening actively and responding helpfully to student questions
• Leadership & Teamwork- Leading small groups or activities. Collaborating with teachers and other assistants. Managing group dynamics effectively.
• Classroom & behaviours Management. Keeping a positive and respectful classroom environment. Managing disruptive behaviours calmly and fairly. Encouraging student participation and engagement
• Empathy & Patience- Supporting students with varying needs and abilities. Being patient with learners who are struggling. Creating an inclusive and encouraging atmosphere

Barista - Egham On Toast - Staines

• Barista trained- Taught to make all drinks served at the restaurant.
• Effective communication- Clear, concise speech delivery
• Exceptional guest communication- Confident, clear verbal communication when engaging with diverse audiences, supporting positive guest interactions and service excellence.
• Confidence under pressure- Maintained composure when speaking in front of groups, transferable to handling busy shifts, guest enquiries, and serving challenges calmly.

Btec Level 3 - Applied Science - Bedford College (2022)

International GCSEs - Kings Inter High (2021 - 2022)

Bachelor - Business management and marketing - Royal holloway university, London (2025 - 2028)