Operations Manager - Elior UK
(2026-05)
Responsible for the operational leadership of catering services across multiple NHS healthcare sites, reporting directly to the Operations Director and Managing Director.
- Lead operational performance across six healthcare catering sites within Barts Health Trust and The Royal Marsden Hospital.
- Accountable for food production, service delivery, financial performance and compliance standards.
- Provide strategic leadership to site management teams, ensuring consistent delivery of high-quality catering services.
- Manage cost control, workforce planning, menu development and service improvement initiatives.
- Ensure full compliance with food safety, health and safety and regulatory requirements.
- Maintain strong relationships with NHS stakeholders, client representatives and senior leadership teams.
Group Manager - Elior UK
(2024-12 - 2026-05)
- Supported the Operations Manager across multiple NHS contracts.
- Provided operational leadership during periods of management absence.
- Supported catering operations at Barts Health sites, Broomfield Hospital and The Royal Marsden Hospital.
- Assisted with performance management, compliance monitoring and operational improvement projects.
General Manager - Elior UK
(2019-11 - 2024-12)
Managed catering operations across major NHS hospitals including St Bartholomew's Hospital, Royal London Hospital and Mile End Hospital.
- Oversaw five catering outlets and hospitality services at St Bartholomew's Hospital.
- Successfully led catering teams through the COVID-19 pandemic, transitioning services to a 24/7 operational model across the Trust.
- Implemented enhanced hygiene, infection control and safety measures in collaboration with client teams and regulatory bodies.
- Managed operations across Royal London Hospital and Mile End Hospital, delivering approximately £250,000 monthly turnover.
- Hosted senior client and executive leadership visits across one of the division's largest contracts.
- Organised large-scale hospital events, staff appreciation programmes and supplier showcase events.
- Developed strong partnerships with Project SEARCH, supporting internship opportunities, training initiatives and employment placements for programme participants.
Regional Catering Manager - Apleona UK
(2017-02 - 2019-11)
Responsible for the operational management of twelve business and industry catering sites across the UK, reporting directly to Regional Directors and Board-level stakeholders.
- Managed site performance, financial control and budget management across multiple contracts.
- Led recruitment, workforce planning and HR activities across the region.
- Delivered training and development programmes to improve team capability and performance.
- Maintained consistently high standards of food quality, service delivery and customer satisfaction.
- Conducted comprehensive audits covering food safety, health and safety and financial compliance.
- Supported Account Managers and Directors within a Facilities Management environment.
Area Support Manager - Caterlink
(2011-07 - 2017-02)
Managed operational performance across up to eighteen school catering locations.
- Maintained financial performance and budgetary control across multiple sites.
- Developed strong client relationships with schools and local stakeholders.
- Delivered Level 2 Health & Safety and Food Safety training programmes.
- Managed employee relations, recruitment and workforce development.
- Ensured compliance with all food safety, health and safety and company standards.
- Supported operational managers in achieving business objectives and service improvements.
Chef Manager - BaxterStorey
(2001-10 - 2011-07)
Held management positions across several high-profile contracts including the Royal Courts of Justice, Crown Court Group and National Physical Laboratory.
- Managed day-to-day catering operations within prestigious and high-volume environments.
- Organised and delivered hospitality services for senior judiciary members, dignitaries and corporate clients.
- Successfully managed annual catering operations for the Lord Mayor's Show at the Royal Courts of Justice over a nine-year period.
- Supported site mobilisation projects including Ashford International and Crystal Palace Park.
- Delivered hospitality and event catering services for major public and sporting events.
- Contributed to menu development, food innovation projects and operational best practice initiatives across multiple sites.
- Managed Costa Coffee operations and fresh food retail offers at the National Physical Laboratory.
