Jennifer Safe

Senior Sales Support Coordinator

Talent

BerkhamstedMember since October 8, 2026

Sales and administrative supportCustomer and account managementOrder processing and coordinationSales reporting and analysisExcelCRM and database systemsPresentation and sales-material supportProcess improvementQuality assuranceOrganisation and prioritisationStrong written and verbal communicationCustomer-focused and professionalExcellent attention to detailConfident working independently and as part of a teamAdaptable and comfortable with changing priorities

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Sales and administrative supportCustomer and account managementOrder processing and coordinationSales reporting and analysisExcel

About

Experienced sales support and customer service professional with a strong background in sales administration, customer relationship management, order coordination, reporting and process improvement. Highly organised and accustomed to supporting busy sales teams, managing competing priorities and delivering accurate work to tight deadlines. Confident communicating with customers, account managers and internal stakeholders, with strong Excel, CRM/database and systems experience.

Proactive, adaptable and comfortable working in fast-paced environments.

Experience

Senior Sales Support Coordinator - Fleetdrive Management Ltd / Drive Electric

(2021-05 - 2026-07)

Provided comprehensive sales and administrative support to Sales and Operations teams, acting as a key point of contact for customer and internal enquiries.
Coordinated new customer handovers and onboarding, ensuring expectations, processes and next steps were clearly communicated.
Produced sales and management reports and maintained accurate customer, order and sales information.
Processed and checked customer order documentation, focusing on accuracy, completeness and reducing errors.
Managed customer order confirmations, follow-up communications and application administration through to completion.
Used CRM systems and Excel to manage customer information, sales activity and reporting.
Carried out quality assurance checks on sales documentation and supported continuous improvement of sales processes.
Supported implementation of additional products and services and worked across teams to meet changing priorities and tight deadlines.

Senior Account Executive - Lex Autolease - Aylesbury, Buckinghamshire

(2018-04 - 2021-05)

Responded promptly to customer communications, resolving enquiries, invoice disputes and service issues within agreed timescales.
Built and maintained strong relationships with customers, brokers and internal departments.
Managed the Driver Survey and Motor Insurance Database, ensuring accurate records and timely follow-up.
Supported outgoing customer call projects, call monitoring and quality activities.
Mapped end-to-end processes, identified opportunities for improvement and supported system testing, including logging defects and regression testing.
Developed and trained colleagues in new processes and supported internal and external audits.
Managed competing workloads effectively to ensure deadlines and customer requirements were met.

Sales Executive - Lex Autolease - Aylesbury, Buckinghamshire

(2008-03 - 2018-03)

Managed a network of brokers in partnership with the Account Director, providing day-to-day sales support and maintaining strong business relationships.
Developed new broker relationships and attended regular broker meetings.
Provided product and process guidance and training to brokers.
Liaised with internal departments to progress customer and broker requirements efficiently.
Maintained detailed knowledge of broker systems, industry requirements and the wider marketplace.
Prioritised workloads and ensured deadlines were consistently met.

System Tester – Secondment - Lex Autolease - Aylesbury, Buckinghamshire

(2015-05 - 2016-02)

Created testing scripts and participated in pre-testing meetings with testing managers and IT developers.
Identified and logged system defects and liaised with other departments to support testing activity.
Balanced project responsibilities alongside the day-to-day role while maintaining deadlines.

Account Executive - Lex Autolease - Aylesbury, Buckinghamshire

(2015-04 - 2017-08)

Handled customer communications, complaints and invoice disputes, taking ownership through to resolution.
Built and maintained relationships with customers and the broker network.
Provided contract amendment and early termination quotations and coordinated customer requirements with internal teams.
Managed workload against service timescales and deadlines.