Luke

Target‑driven and people‑oriented Business Management graduate from London South Bank University with experience in customer support, project coordination, and events. Confident telephone communicator with a strong track record of managing customer enquiries across phone, email, and live chat while maintaining service targets. Skilled in Microsoft Teams, Microsoft Office, and CRM systems to coordinate tasks, track interactions, and support team performance.

Known for strong organisation, proactive problem solving, and building positive relationships with customers and colleagues.

Receptionist at Jazmin Thai Spa & Wellness (2025-06 – 2026-06)

Friendly and professional Receptionist with experience in providing excellent customer service in a Thai spa environment. Skilled in greeting clients, managing appointments, handling phone and email enquiries, processing payments, and maintaining a welcoming atmosphere. Strong organisational and communication skills with the ability to ensure smooth daily operations and enhance overall customer experience.

Customer Support Coordinator at Casumo (2024-10 – 2025-03)

• Managed high volumes of customer enquiries via telephone, email, and live chat while maintaining a professional and supportive service experience.
• Logged and tracked customer interactions using CRM systems, ensuring accurate records and timely follow‑up.
• Worked to service response targets, prioritising cases effectively to resolve issues quickly.
• Collaborated with internal teams using Microsoft Teams to resolve complex customer queries.
• Escalated recurring issues and feedback to improve service processes and increase first‑contact resolution.

Project & Events Assistant at Nova Entertainment (2023-03 – 2024-08)

• Coordinated planning and logistics for weekly events including scheduling, venue coordination, and stakeholder communication.
• Supported marketing campaigns through influencer outreach and media partnerships to increase attendance.
• Produced promotional materials such as press kits and briefing documents using Microsoft Office.
• Tracked event performance and engagement metrics to inform future planning.

Administrative Project Assistant at SI‑UK (2022-01 – 2023-12)

• Supported projects through document control, scheduling, and administrative coordination.
• Maintained records and internal systems using Microsoft Office and CRM tools.
• Managed day‑to‑day communications and enquiries, demonstrating a professional telephone manner.
• Assisted HR teams with recruitment tracking, candidate documentation, and onboarding coordination.

BA (Hons) in Business Management – London South Bank University (2024)