Jenny Nerosa

Experienced Virtual Assistant specializing in non-voice/email customer support, lead qualification, and appointment setting. Skilled in managing web-based ticketing portals (Shopee Agent Portal), resolving complex e-commerce inquiries, and booking qualified meetings to boost sales pipelines. A Licensed Professional Teacher (LPT) dedicated to clear communication, efficient task management, and client satisfaction.

E-commerce Platform Development at Shopee (2024 – Present)

It manages and resolves customer inquiries, complaints, and service requests exclusively through email or a ticketing system for online shopping platforms.

Appointment Setter (2026)

It conducts outbound outreach to prospective clients, qualifies their business needs, and books confirmed sales meetings onto a company's sales calendar.

Bachelor of Secondary Education in Math – Rizal Memorial Colleges (2014 – 2017)