Jenny Tataryn
Customer Care • Operations • E-commerce
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About
Experienced customer support and e-commerce professional with over 10 years' experience running an online personalised jewellery business. During this time, I have processed and fulfilled over 14,000 customer orders while managing customer enquiries, supplier relationships, order fulfilment and day-to-day business operations. Alongside this, I run Lullabies & Leaps, providing personalised sleep and potty support to families with young children.
This has further strengthened my communication skills, empathy and ability to build trusted relationships. Highly organised, proactive and calm under pressure, I enjoy solving problems and providing warm, thoughtful customer support. I am now looking to bring my customer care, operational and administrative experience to a growing, purpose-led business.
Experience
Founder & Owner at Blume & Brave (2014-01 – Present)
Founded and successfully managed Blume & Brave for over 10 years.
- Processed and fulfilled 14,000+ customer orders across Etsy, Not On The High Street and wholesale.
- Managed all customer enquiries from first contact through to after-sales support.
- Liaised with UK and international suppliers, overseeing purchasing and quality control.
- Coordinated bespoke orders, production schedules and order fulfilment.
- Resolved customer queries, delivery issues and returns.
- Managed purchasing, invoicing and day-to-day business administration.
- Developed new personalised jewellery collections and maintained online product listings.
Founder & Owner at Lullabies & Leaps (2025-01 – Present)
- Produce detailed personalised sleep and potty plans tailored to each family's needs.
- Support clients through email, live chat and WhatsApp from enquiry through to completion.
- Manage enquiries, bookings, invoicing and client administration.
- Build trusted relationships with families through ongoing support and guidance.
- Explain complex information clearly, accurately and empathetically.
- Maintain accurate client records and documentation.
Jewellery Production Assistant at Annie Haak Designs (2012-01 – 2016-12)
- Produced high-quality handmade jewellery.
- Quality checked finished products.
- Managed customer returns and repairs.
- Packaged and prepared customer orders for dispatch.
- Supervised and trained new team members.
- Assisted with stock organisation and inventory management.
- Maintained high quality standards while working to production deadlines.
- Worked collaboratively within a busy production team.
Editorial Assistant at Ace Academy (2012-01 – 2012-12)
- Edited and proofread educational publications.
- Designed educational resources.
- Wrote and developed learning materials for children.
Customer Service & Retail at Blue Sky Brewery
Developed excellent customer service, communication and problem-solving skills in fast-paced customer-facing environments
Customer Service & Retail at House of Fraser / Fenn Wright Manson
Developed excellent customer service, communication and problem-solving skills in fast-paced customer-facing environments
Customer Service & Retail at Norwich Framing Centre
Developed excellent customer service, communication and problem-solving skills in fast-paced customer-facing environments
Customer Service & Retail at Slurp Juice Bar
Developed excellent customer service, communication and problem-solving skills in fast-paced customer-facing environments
Education
BA (Hons) in Educational Studies – University of East Anglia (2008-01 – 2010-12)
