Jess Ireland

Developed ongoing programmes using good team communication and collaboration. Thrived in fast-paced environment with energy and enthusiasm. Engaged with customers to better understand needs and deliver excellent service.

Office Staff - Magpie Auctions - Westbury, Wiltshire

(2023-03)

• Developed ongoing programmes using good team communication and collaboration.
• Thrived in fast-paced environment with energy and enthusiasm.
• Engaged with customers to better understand needs and deliver excellent service.
• Effectively utilised vendor data and spreadsheets to process transactions.
• Operated tills to accurately process cash and credit card transactions.
• Maintained clean, safe working environments to eliminate accident risks.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Worked closely with front-of-house staff to facilitate positive customer experiences.
• When livestock was sold at the auction, I would additionally assist with the handling of the animals, including poultry/birds, rodents and more.

Seasonal Play Worker - Barnardo's - Wiltshire

(2024-08 - 2025-09)

• Incorporated sensory activities to help regulate children's sensory processing issues.
• Handled challenging behaviors safely and effectively, including emergency procedures.
• Supported non-verbal or minimally verbal children through alternative communication methods such as pictures.
• Helped children develop coping strategies for managing emotions and behaviors.

Deli Worker - Whiterow Farm - Beckington, Frome, Somerset

(2025-06 - 2025-09)

• Provided friendly, efficient, and professional assistance to customers.
• Safely prepared deli meats, cheeses, and other products.
• Followed health regulations, proper sanitation, and cleanliness protocols.
• Managed transactions accurately and efficiently using point-of-sale systems.
• Understood different types of meats, cheeses, and other deli products to assist customers effectively.
• Worked with colleagues to ensure smooth deli operations.

Volunteering - CofE Juniors School, Children's Needs Resource Bay - Westbury, Wiltshire

(2023-06 - 2023-07)

• Helped to provide learning support for pupils with additional needs.
• Supervised the behaviour amongst pupils to ensure the classrooms maintains a happy, ready-to-learn atmosphere.
• Provided extra assistance and support for teachers in the resource bay.
• Approached the work with enthusiasm and eagerness.

Army Cadet - Combined Cadet Force, Matravers School - Westbury, Wiltshire

(2019-10 - 2021-10)

• Learned First-Aid skills including CPR, recovery positions and wound dressing.
• Responsibly and safely participated in the handling of firearms.
• Developed basic survival skills for future use in life-threatening situations.
• Learned orientation and map-reading skills.

A-Levels - Media Studies; Drama; Criminology - Matravers School (2023-09 - 2025-07)

GCSEs - English Language; English Literature; Media Studies; Music; Combined science; Maths; History; Art and Design - Matravers School (2021-09 - 2023-06)